VeriFone e285 Installation Manual
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- Installation manual (26 pages) ,
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Table of Contents
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Summary of Contents for VeriFone e285
- Page 1 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.5...
- Page 2 Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
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Page 3: Table Of Contents
ONTENTS ........5 R E F A C E Audience. - Page 4 Caution and e285 Caution and Warning Messages ....... . 31...
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Page 5: Preface
REFACE This guide is your primary source of information for setting up the e285. Audience This guide is useful for anyone installing an e285 device. Basic descriptions of the device features are also provided. Organization This guide is organized as follows:... -
Page 6: Conventions And Acronyms
Europay MasterCard and VISA Liquid Crystal Display Light Emitting Diode Near Field Communication Merchandise Return Authorization MSAM Micromodule-Size Security Access Module Payment Card Industry PIN Entry Device Personal Identification Number Subscriber Identity Module Universal Serial Bus Verifone Part Number 285 I NSTALLATION UIDE... -
Page 7: H A P T E R Device Overview
Device Overview This chapter provides a brief description of the e285 device. The e285 is as a standalone, wireless handheld payment device, making it easy to process a transaction anywhere. It provides mobile payment capabilities via 3G connectivity. The e285 is also a powerful 3G/Bluetooth/Wi-Fi solution – featuring advanced communications for fewer dropped transactions so merchants can accept payments securely, extending their point of sale opportunities. -
Page 8: Features And Benefits
EVICE VERVIEW Features and Benefits Features and The e285 provides the right combination of features and functions including a Benefits triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, and contactless/NFC support. Triple Radio • The dynamic combination of Bluetooth chip, Wi-Fi and powerful 3G radio... -
Page 9: Connectivity
EVICE VERVIEW Features and Benefits • EMV L1 and L2 • ISO7816-3, ISO7816-10, and EMV 4.3 standards Connectivity USB host/ device port • Support UART0 software debug (TXD0, RXD0). • USB2.0 high speed • Support 5V/200mA for external USB peripherals •... - Page 10 EVICE VERVIEW Features and Benefits 285 I NSTALLATION UIDE...
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Page 11: H A P T E R Device Setup
Using the Smart Card Reader • Using the Magnetic Card Reader • Using the CTLS Reader Usage Follow these guidelines when using your e285. Guidelines Environmental • Select a flat support surface, such as a countertop or table, to keep the device Factors safe in between uses. -
Page 12: Personal Security Considerations
Open the shipping carton and carefully inspect its contents for possible tampering Shipping Carton or shipping damage. The e285 is a secure product and any tampering may cause the device to cease to function properly. Remove and inspect the following items: •... -
Page 13: Front Panel
MAGNETIC STRIPE READER LCD DISPLAY KEYPAD SMART CARD READER Figure 2 e285 Device Features (Front Panel) • A colored capacitive-touch LCD Display • Two types of keys: telephone style keypad (keypads may vary in style). three color-coded function keys below the keypad (from top to bottom: CANCEL, CLEAR, ENTER). -
Page 14: Removing The Battery Cover
Reinstall the battery cover back and if it was previously installed, reinstall and tighten the retaining screw. Initial Battery After unpacking your e285 device, connect the power pack to the unit for eight Charging hours or until fully charged. The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. -
Page 15: Using The Battery
To manually shutdown, hold the red key down for about 4 seconds until the device screen stays blank. NOTE The e285 device will only operate when the battery is installed unless connected to AC power, for example, in a stand. Using the... -
Page 16: Charging The Battery
Insert the USB-C plug into the USB-C port of the wireless charging accessory. Plug the AC power pack into a wall outlet or powered surge protector. Set the rear cover of the Folio-equipped e285 device against the front face of the wireless charger. -
Page 17: Connecting To A Computer
ETUP Connecting to a Computer Connecting to a Connect the e285 device to a PC or laptop to download applications. Computer Insert the USB-C plug into the USB-C port of the e285 Connect the other end of the USB-C plug into the host computer’s USB port. -
Page 18: Using The Magnetic Card Reader
Using Magnetic Stripe Card Swipe the card through the magnetic card reader. Using the CTLS The e285 supports contactless credit or debit card transactions. To perform a Reader contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD. -
Page 19: Hapter
Unit Power • Input power rating: 5 V DC, 1 A Requirement Charging via USB-C to computer system or Verifone-certified power adapter Temperature • Operating Environment: 0°C to +50 °C (32 °F to 122 °F) •... - Page 20 PECIFICATIONS SD Memory 285 I NSTALLATION UIDE...
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Page 21: Maintenance And Cleaning
Reader warranty. For smart card reader service, contact your Verifone distributor or service provider. If you find foreign objects in the SCR, send your terminal to a Verifone authorized CAUTION repair center. Do not use Verifone’s recommended MSR-cleaning card (PN 02746-02) or commercially available card reader cleaning cards with the SCR. -
Page 22: Additional Safety Information
AINTENANCE AND LEANING Additional Safety Information Additional The following is additional information for your safety in using this device. Safety Information Potentially Explosive Environments WARNING When using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device. -
Page 23: Hapter
NOTE representative for assistance regarding service, return, or replacement of devices and accessories. Get the following information from the printed labels at the back of each e285 to be returned: • Product ID, including the model and part number. For example, “e285” and “M087-XXX-XXX-XXX.”... -
Page 24: Accessories And Documentation
• Reference the model and part number in the Note box. NOTE One MRA number must be issued for each e285 you return to Verifone, even if you are returning several of the same model. Describe the problem(s). Provide the shipping address where the repaired or replacement unit must be returned. -
Page 25: Hapter
Device Display • Replace or recharge the battery. Does Not Show • Connect the e285 into a known-good power supply (if available) to see if this Correct/ clears the problem. Readable Info • If the problem persists, contact your local Verifone representative for assistance. -
Page 26: Battery Does Not Charge
The e285 battery must initially receive a full charge to ensure proper operation. Charge • Allow the e285 device to remain connected to the power pack or Qi charger NOTE for eight hours to ensure the battery receives a full charge. -
Page 27: Transactions Fail To Process
Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the e285 card reader, the black magnetic stripe on the card should face down and outward, away from the keypad (see Figure •... - Page 28 ROUBLESHOOTING UIDELINES Transactions Fail To Process 285 I NSTALLATION UIDE...
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Page 29: Appendix
If a label or component avertissez immédiatement la compagnie appears damaged, immediately de navigation et votre représentant ou du notify the shipping company and prestataire de services Verifone. your Verifone representative or service provider. Caution Setup page Observe standard precautions Respecter les précautions standard lors... - Page 30 Maintenance Avoid touching the contacts of the Évitez de toucher les contacts de la e285 battery. Finger oils tarnish batterie e285. Les huiles de doigt Cleaning contacts, causing bad connections. ternissent les contacts, provoquant de When operating on battery power mauvaises connexions.
- Page 31 Verifone, Inc. 1-800-Verifone www.verifone.com e285 Installation Guide Verifone Part Number DOC087-513-EN-A, Revision A.5...