VeriFone E355 User Manual
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VeriFone E355 User Manual

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External | E355 User Manual | Version 1.1 | October 20th, 2017
E355 External User Manual
Verifone (U.K), Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF

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  • Page 1 External | E355 User Manual | Version 1.1 | October 20th, 2017 E355 External User Manual Verifone (U.K), Ltd. 3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF...
  • Page 2 Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, V Solutions, VX Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other countries. All other brand names and trademarks appearing in this publication are the property of their respective owners.

  • Page 3: Revision History

    External | E355 User Manual | Version 1.1 | October 20th, 2017 REVISION HISTORY Version Author Date Changes 31/03/2017 First Release 20/10/2017 Updated Setup Instructions and FAQ E355 User Manual...

  • Page 4: Table Of Contents

    External | E355 User Manual | Version 1.1 | October 20th, 2017 CONTENTS REVISION HISTORY ................3 CONTENTS .................... 4 1 INTRODUCTION ................. 5 2 GET TO KNOW THE E355 DEVICE ............ 6 TERMINAL FRONT ..................6 TERMINAL REAR ..................7 POWER LED INDICATOR................

  • Page 5: Introduction

    This guide is the primary source of the information for setting up, installing and the screen messages that will be seen during transaction processing with the Verifone E355 payment device, when used in conjunction with the PAYWare Ocius Gateway. This guide is intended to be used with versions 2.5.x.x and above, using this manual with other versions of the...

  • Page 6: Get To Know The E355 Device

    Keypad Smart Card Reader Frame Connector Note - There is a pin-hole button to hard reset the e355 device, between the barcode button and the Power LED indicator. This should only be used when advised by Verifone. E355 User Manual...

  • Page 7: Terminal Rear

    External | E355 User Manual | Version 1.1 | October 20th, 2017 2.2 TERMINAL REAR Micromodule-Size Security Access Module Compartment Battery Compartment Barcode Button 2.3 POWER LED INDICATOR Condition Colour Cadence Battery Fault Orange Solid Rapid Blink Battery Low Orange...

  • Page 8: Understanding The Keypad

    External | E355 User Manual | Version 1.1 | October 20th, 2017 2.4 UNDERSTANDING THE KEYPAD This section will explain which buttons will allow the operator to key in particular characters. Characters 1 Q Z . q z 2 A B C a b c...

  • Page 9: Environmental Factors

    External | E355 User Manual | Version 1.1 | October 20th, 2017 2.5 ENVIRONMENTAL FACTORS • Operating Temperature: -5 to 40 C (23 to 104 • Relative Humidity: 5% to 95%; RH non-condensing. • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.

  • Page 10: How To Swipe A Card

    External | E355 User Manual | Version 1.1 | October 20th, 2017 2.8 HOW TO SWIPE A CARD Position the card with the magnetic stripe facing backwards. Swipe the card through the reader, in either direction. 2.9 HOW TO PROCESS A CONTACTLESS CARD Present the card at the top of the screen as shown in the picture.

  • Page 11: How To Connect Your Device

    External | E355 User Manual | Version 1.1 | October 20th, 2017 3 HOW TO CONNECT YOUR DEVICE Please note that most option numbers do not have numbers assigned, however, the menu options will respond to the numbers in the guide. To navigate up and down the menus, the * and # keys respectively should be used.
  • Page 12 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 3, Configuration < Communications Panel The option will be off the main screen and WiFi Down will require the */# buttons to be used or press 3.
  • Page 13 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select your chosen network, * button WiFi Scan scrolls up, # button scrolls down, green (100%) VFI_GUEST circle button selects the highlighted option.
  • Page 14 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Update the Pre-Shared-Key (network key) < Pre-Shared-Key (PSK) with the one for the chosen network. Pre-Shared-Key (PSK) No value entered Multiple presses will result in upper and lower-case letters and numerics.
  • Page 15 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Press the red cross button when the WiFi Scan results of the scan are returned. (100%) VFI_GUEST (100%) VFI_LAN (100%) VFI_DEV (100%) impstest...
  • Page 16 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Option 1, DHCP WiFi DHCP > 50% 15:43 Select option 1, No < DHCP Note – By selecting No, it will then enable 5 additional menu options.
  • Page 17 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information Press the red cross button. 15:43 impstest DHCP IP Address 192.168.7.128 Netmask 255.255.255.0 Gateway IP Address 192.168.7.254 DNS 1 Address DNS 2 Address 50% 15:43 Highlight Save and press the green circle <...
  • Page 18 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Yes to “Settings applied to Settings applied interface” Settings applied to interface 50% 15:43 Press the red cross button, until you reach the Communication Panel <...
  • Page 19 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Check that the status is Up. < WiFi Status Note – If the status is not Up, repeat the SSID impstest network setup steps.

  • Page 20: Hidden Wi-Fi Networks

    External | E355 User Manual | Version 1.1 | October 20th, 2017 3.1.2 Hidden Wi-Fi Networks Step Instruction Screen Information Turn on the device, by pressing the green circle button or plugging the device in. At the Ready Screen, press the * Key.
  • Page 21 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 3, Configuration. < Communications Panel The option will be off the main screen WiFi Down and will require the */# buttons to be used or press 3.
  • Page 22 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Option 1, SSID < View / Edit SSID > Autostart > Authentication > IP settings Save 50% 15:43 Enter the SSID. The possible SSID characters can be found in section 2.4...
  • Page 23 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Option 1, Authentication < Network Interface Authentication > Pairwise cipher > Group cipher > 50% 15:43 Select Option 3, Authentication. <...
  • Page 24 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Option 5, Group Cipher < Group Cipher CCMP (AES) TKIP Select the chosen cipher for the chosen Wi-Fi Network. CCMP (AES) / TKIP...
  • Page 25 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Option 4, IP Settings < View / Edit SSID > Autostart > Authentication > IP settings Save 50% 15:43 Select Option 1, DHCP...
  • Page 26 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Enter the required IP address. < IP Address IP Address Note, if a field is not 3 digits long then 192.168.00.7.128 you must enter the leading zeros.
  • Page 27 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Yes to “Apply settings on Apply? interface?” Apply settings on interface? 50% 15:43 Select Yes to “Settings applied to Settings applied interface”...
  • Page 28 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 2, WiFi < IP Addresses WiFi > Bluetooth > Serial USBD > All IP Addresses > 50% 15:43 Check that the status is Up.

  • Page 29: Bluetooth

    External | E355 User Manual | Version 1.1 | October 20th, 2017 3.2 BLUETOOTH Step Instruction Screen Information Turn on the device, by pressing the green or plugging the device in. 50% 15:43 At the Ready Screen, press the * Key Ready …...
  • Page 30 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 3, Configuration < Communications Panel The option will be off the main screen and WiFi Down will require the */# buttons to be used or press 3.
  • Page 31 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Ensure that your base station is visible and Search press the green circle button. Be sure, your basestation is reachable 50% 15:43 Highlight your base station and press the <...
  • Page 32 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Press the green circle button once the Paired pairing is established. Pairing established 50% 15:43 Select yes and press the green circle...
  • Page 33 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 4, BT LAN Menu, < BT LAN DHCP > Save Default is DHCP, if you require static then follow steps 18-22 if not skip to step 23...
  • Page 34 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select option 2, IP Address < BT LAN DHCP > IP Address > Subnet Mask > Gateway IP Address > DNS 1 Address >...
  • Page 35 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Highlight Save and press the green circle < BT LAN button. DHCP > IP Address > 192.168.7.123 Subnet Mask > 255.255.255.0 Gateway IP Address >...
  • Page 36 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Select Yes to “Settings applied to interface” Settings applied Settings applied to interface 50% 15:43 Press the red cross button, until you reach the Communication Panel <...
  • Page 37 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Check that the status is Up. < Bluetooth BT LAN Status Note – If the status is not Up, repeat the network setup steps.

  • Page 38: Transaction Processing

    External | E355 User Manual | Version 1.1 | October 20th, 2017 4 TRANSACTION PROCESSING This section will cover the on-screen messages that you will see on the terminal. Please note messaging will be dependent on the settings enabled on the account and level of integration performed by your POS provider.
  • Page 39 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 Present, Insert or Swipe the payment card. Sale Note – A £1 gratuity was added to the transaction, not shown in step 3.
  • Page 40 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 The transaction has been successfully Sale approved. Approved Transaction Approved Amount £11.00 Authorisation Code 789DE 50% 15:43 The merchant copy of the receipt is being Sale printed by the POS.
  • Page 41 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 The transaction has been completed and the terminal is ready to receive an instruction from the POS. Ready … E355 User Manual...

  • Page 42: Refund

    External | E355 User Manual | Version 1.1 | October 20th, 2017 4.2 REFUND Step Instruction Screen Information 50% 15:43 The terminal is ready to receive an instruction from the POS. Ready … 50% 15:43 Present, Insert or Swipe the payment card.
  • Page 43 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 The E355 is awaiting a response from the Refund Verifone PAYWare Ocius Gateway. Authorising Please wait Amount £10.00 Card# 4761 73** **** 0226...
  • Page 44 External | E355 User Manual | Version 1.1 | October 20th, 2017 Step Instruction Screen Information 50% 15:43 The cardholder copy of the receipt is being Refund printed by the POS. Printing Please wait receipt is Printing 50% 15:43 The transaction has been completed and the terminal is ready to receive an instruction from the POS.

  • Page 45: Frequently Asked Questions

    External | E355 User Manual | Version 1.1 | October 20th, 2017 5 FREQUENTLY ASKED QUESTIONS Q, How do I turn on my device? A, Hold down the green O key until the screen lights up. Q, How do I turn off my device? A, Hold down the red x button on the device until it displays SHUTTING DOWN.

  • Page 46: Contact Details

    External | E355 User Manual | Version 1.1 | October 20th, 2017 6 CONTACT DETAILS VERIFONE U.K Ltd. 3 Roundwood Avenue Stockley Park Uxbridge UB11 1AF PAYWARE OCIUS MERCHANT HELPDESK T: 08444 828 222 Ocius.helpdesk@verifone.com Monday – Saturday – 08:00 – 20:00 Sunday –...

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