Omron Avail PM601 Instruction Manual page 36

TrOuBLESHOOTINg
If this happens... Possible causes...
Unable to tap The pad may be
"START" button. damaged.
Is the device power
on?
The devices, the The devices, the
charger or the charger or the AC
AC adapter are adapter may be
abnormally hot when damaged.
charging the battery.
Connection failure. The device is too far
from the smartphone.
The device might
not be properly
placed within
the smartphone's
transmission range.
Was the Omron TENS
app uninstalled and
installed again?
Try this solution...
Replace the pad.
Turn on the device and
connect to the app.
Unplug the AC adapter
from the charger
immediately. Remove the
device from the charger
immediately.
If there are no causes of
transmission interference
found near the device,
move the device within
16 ft. (5 m) of the
smartphone and try
again.
Refer to "Reset the
Device" on page 32
and follow step 1 and 2.
35
If this happens... Possible causes...
Connection failure. Had the device been
connected with
another smartphone?
Reset button was
pressed accidentally.
Purple light on the Are there any
device is blinking. abnormalities in the
device?
Try this solution...
Refer to "Reset the
Device" on page 32
and follow step 1-3.
Do the following steps:
1. Open the Omron
TENS app and tap
"Not now".
2. Tap to open the
settings.
3. Tap "Forget All
Devices".
4. Pair the device again.
Stop using the device
immediately, and contact
Customer Service.