Copying Problems - Samsung SCX-4x26 Series User Manual

CONDITION
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some character
voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 31.
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and reinsert
AaBbCc
it.
• The toner cartridge may be defective. Remove
AaBbCc
the toner cartridge and install a new one. See
AaBbCc
page 61.
• If the problem persists, the machine may
AaBbCc
require repair. Contact a service
representative.
If the printed paper is curled or paper does not feed
Curl
into the machine:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to
printer properties, click Paper tab, and set type
to Thin Paper. Refer to the Software section
for details.
• Use the Paper Stacking function. See page
36.
Your printer is probably being used at an altitude of
An unknown image
1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality such
on a next few
as loose toner or light imaging. You can set this
sheets or loose
option through Printer Settings Utility or Printer
toner, light print, or
tab in printer driver's properties. See page 26.
contamination
occurs.

Copying problems

CONDITION
Use Darkness to darken or lighten the
Copies are too light
background of the copies.
or too dark.
• If defects are on the original, use Darkness
Smears, lines,
to lighten the background of your copies.
marks, or spots
• If no defects are on the original, clean the
appears on copies.
scan unit. See page 59.
• Ensure that the original is face down on the
Copy image is
scanner glass or face up in the ADF.
skewed.
• Check that the copy paper is loaded
correctly.
74 _Troubleshooting
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
CONDITION
Ensure that the original is face down on the
Blank copies print
scanner glass or face up in the ADF.
out.
• Replace the paper in the tray with paper
Image rubs off the
from a new package.
copy easily.
• In high humidity areas, do not leave paper
in the machine for extended periods of
time.
• Fan the stack of paper, then turn it over in
Frequent copy paper
the tray. Replace the paper in the tray with
jams occur.
a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper
weight. 80 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
• Your originals may contain pictures, solids,
Toner cartridge
or heavy lines. For example, your originals
produces fewer
may be forms, newsletters, books, or other
copies than expected
documents that use more toner.
before running out of
• The machine may be turned on and off
toner.
frequently.
• The scanner lid may be left open while
copies are being made.
SUGGESTED SOLUTIONS
2 (20 lb bond) paper is