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Troubleshooting
Attachments
Problems
Before requesting service, check the following items. Contact your dealer if the problem does not appear here, if the problem is not resolved by
these remedies, or if you have any questions about settings and installation.
Problem
Power is not turn on.
The [ERROR] indicator lights orange.
Temperature is too high, stop operation
as soon as possible.
The extension unit is not recognized.
HDD is not recognized.
The HDD status indicator does not
light.
HDD status indicator lights, but HDD is
not recognized.
The [ERROR] indicator lights red.
HDD indicator lights or blinks red
Check item/remedy
Make sure that the power plug is firmly connected to the electric outlet.
Make sure the provided power cord is firmly connected to the equipment.
The fan has malfunctioned and stopped.
Contact a your dealer.
Make sure that nothing is blocking the vents in front or the fan on the rear.
The extension unit's internal temperature is too low or high.
Install the product within the ambient operating temperature.
When the [ERROR] indicator lights orange, the internal temperature may be
high.
Make sure that dust has not collected on the vents.
Make sure that the connection cable provided is being used.
Make sure that the connection cable is not loose.
Was the extension unit turned on before the network disk recorder?
Reboot the system and turn on the extension unit first.
If you are using a breaker or other system to turn on the power to the entire
system simultaneously, make sure that all the devices are connected to the
same power source.
If you are using UPS (uninterrupted power supply), connect all the devices
to the same UPS.
Make sure the HDD unit is firmly inserted into the disk slot.
Have you insert another HDD unit while the first unit was being recognized?
Remove the unrecognized HDD unit and try again.
HDD has errors.
Link the HDD from the network disk recorder again.
System has errors.
Contact your dealer.
Make sure that the HDD units are installed in order from HDD 1 to 9.
Surely install the HDD units in order starting with HDD 1.
HDD has troubles in RAID5/RAID6 mode.
The indicator of the first HDD with error lights, and the indicators of other
HDDs with errors blink.
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