Repeating Defects - Lexmark MB2442adwe User Manual

Troubleshooting
Action
Step 1
a
Adjust the guides in the tray to the correct position for the paper
loaded.
b
Print the document.
Is the print crooked or skewed?
Step 2
a
Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b
Print the document.
Is the print crooked or skewed?
Step 3
a
Check the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
b
Print the document.
Is the print crooked or skewed?

Repeating defects

Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press
navigate through the settings.
Action
Step 1
Using the Print Quality Test Pages, check if the distance between
the repeating defects is equal to any of the following:
•
97 mm (3.82 in.)
•
47 mm (1.85 in.)
•
38 mm (1.5 in.)
Does the distance between the repeating defects match any of the
measurements?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Go to step 2. Take note of the
distance, and then
contact
support.
195
to
customer