Samsung Msys5100P Service Manual page 42

Maintenance & Troubleshooting
5-2 Diagnostics
This section describes methods and procedures to isolate the cause of a malfunction in the machine. This
machine displays diagnostic information on the LCD. In addition, it can perform a series of tests that allow the
machine to observe individual machine functions.
5-2-1 Error Messages
Error Message
DOCUMENT JAM
DOOR OPEN
FUSER ERROR
JAM/NO CARTRIDGE
LINE ERROR
LOAD DOCUMENT
LSU ERROR
MEMORY FULL
NO ANSWER
NO. NOT
ASSIGNED
5-2
Description
The loaded document has jammed in
the feeder.
The top cover is not securely latched.
There occurs a problem in the fuser
unit.
Recording paper has jammed inside the
unit, or the toner
cartridge is not installed.
Your unit cannot connect with the
remote machine, or has lost contact
because of a problem on the phone line.
You have attempted to set up a
sending operation with no document
loaded.
There occurs a problem in the LSU
(Laser Scanning Unit).
The memory is full.
The remote machine has not answered
after all the redial attempts.
The one-touch or speed dial location
you tried to use has no number
assigned to it.
Solution
Clear the document jam.
Press down on the cover until it
clicks in place.
Unplug the power code and plug it
back in. If the problem still persists,
please call for service.
Clear the jam, or install the
cartridge
Try again. If failure persists, wait an
hour or so for the line to clear, then
try again.
Or, turn the ECM mode on.
Load a document and try again.
Unplug the power code and plug it
back in. If the problem still persists,
please call for service.
Either delete unnecessary documents,
or retransmit after more memory
becomes available, or split the
transmission into more than one
operation.
Try again. Make sure the remote
machine is operational.
Dial the number manually with the
keypad, or assign a number.
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