Troubleshooting - VTech DS6311-2 User Manual

Appendix

Troubleshooting

I cannot put my headset in discoverable mode.
• Refer to the user's manual of your headset for information on how to set your
headset in discoverable mode.
• Make sure that the headset is not connected to any other Bluetooth device in order
to successfully pair and connect to the telephone base.
• Carefully follow the pairing process on page 16.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
• Make sure that the telephone base is in discoverable mode. Carefully follow the
setup instructions on page 14.
• Make sure that you manually set your cell phone to search for devices.
• Remove VTech DS6321 from your cell phone's handsfree device history list (see
the user's manual of your cell phone).
• Turn off your cell phone, then turn it on again.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don't know how to search for or add new devices on my cell phone.
• Most cell phones have the Bluetooth feature in the connection or setup menus.
Please refer to the user's manual of your cell phone.
• In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the option
to search for or add new devices.
My cell phone disconnects with the telephone base.
• Turn off your cell phone, then turn it on again.
• Make sure that you are not using your cell phone when on a CELL call.
My cell phone is connected to the telephone base, but I cannot make a
CELL call.
• Make sure that your cell phone is not in use when you are trying to make a
CELL call.
• Make sure that your cell phone is compatible.
• For some smartphones, make sure that the cellular function is turned on.
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Appendix
Troubleshooting
Bluetooth system busy appears on the display.
• Make sure that your cell phone is not in use when connected and on the
Active Devices list.
• Make sure that your cell phone or headset is not connected to any other Bluetooth
device.
• DS6321 can only use one Bluetooth device at a time.
The PIN on the telephone base does not work.
• The default PIN is 0000.
• If you have changed the PIN, it will appear on the telephone base in the pairing
process.
I cannot hear any audio on my telephone system when on a CELL call.
• Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in.
• Turn off your cell phone, then turn it on again.
My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 4). For optimum
daily performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
•
the telephone wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15
seconds, then plug it back in. Allow up to one minute for the cordless handset and
telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
• If the battery is completely depleted, it can take up to 10 minutes to charge the
handset before HANDSET X appears on the screen (page 4).
• Remove and re-insert the battery. If that still does not work, it might be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or the local service. Call the local telephone company.
Low battery shows on screen.
• Place the handset in the telephone base for recharging.
• Remove and re-install the battery and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
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