Table of Contents
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Appendix
Troubleshooting
For Customer Service, visit our website at www.vtechphones.com or call
1 (800) 595-9511.
I cannot pair my cell phone to the telephone base.
•
Make sure the Bluetooth function of your cell phone is turned on. See the user's
manual of your cell phone for more information.
•
Remove VTech DS6321 from your cell phone's handsfree device history list (see
the user's manual of your cell phone for more information).
•
Carefully follow the pairing instructions on page 14 and make sure that your cell
phone is not connected to any other Bluetooth device.
•
Turn off your cell phone, then turn it on again.
•
Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot pair my headset to the telephone base
•
Make sure that your Bluetooth headset is in discoverable mode when pairing with
the telephone base. See the user's manual of your headset for more information
on how to set your headset in discoverable mode.
•
Carefully follow the pairing instructions on page 16 and make sure that your
headset is not connected to any other Bluetooth device.
•
Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot connect my cell phone with the telephone base.
•
Make sure that the Bluetooth function of your cell phone is turned on. See the
user's manual of your cell phone for more information.
•
Make sure that your Bluetooth cell phone is not connected to any other Bluetooth
device.
•
Turn off your cell phone, then turn it on again.
•
Make sure that your cell phone is connected and on the active devices list.
•
For some cell phones, you must authorize VTech DS6321 device in your cell
phone's Bluetooth feature. See the user's manual of your cell phone for more
information.
•
Manually connect your cell phone to VTech DS6321. Refer to the user's manual of
your cell phone for more information.
I cannot connect my headset with the telephone base.
•
Make sure that your Bluetooth headset is not connected to any other Bluetooth
device.
•
Make sure that your headset is connected and on the active devices list.
63
Appendix
Troubleshooting
I cannot put my headset in discoverable mode.
•
Refer to the user's manual of your headset for information on how to set your
headset in discoverable mode.
•
Make sure that the headset is not connected to any other Bluetooth device in order
to successfully pair and connect to the telephone base.
•
Carefully follow the pairing process on page 16.
•
Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
•
Make sure that the telephone base is in discoverable mode. Carefully follow the
setup instructions.
•
Make sure that you manually set your cell phone to search for devices.
•
Remove VTech DS6321 from your cell phone's handsfree device history list (see
the user's manual of your cell phone).
•
Turn off your cell phone, then turn it on again.
•
Reset the telephone base. Unplug the unit's electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don't know how to search for or add new devices on my cell phone.
•
Most cell phones have the Bluetooth feature in the connection or setup menus.
Please refer to the user's manual of your cell phone.
•
In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the option
to search for or add new devices.
My cell phone disconnects with the telephone base.
•
Turn off your cell phone, then turn it on again.
•
Make sure that you are not using your cell phone when on a cell call.
My cell phone is connected to the telephone base, but I cannot make a
cell call.
•
Make sure that your cell phone is not in use when you are trying to make a
cell call.
•
Make sure that your cell phone is compatible.
•
For some smartphones, make sure that the cellular function is turned on.
64
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