Diagnostic Codes - VeriFone VX-670 series User Manual

Diagnostic Codes

The numbers listed in the table below and their corresponding description help to explain
why a transaction will have failed and what action to take.
Code Description
19 TXN failed due to power failure
20 Connection lost with host computer before the end of the transaction
21 No connection to host detected after dialling
30 Transaction failed after redialling
31 Line busy
40 No response from host computer
41 Cannot connect to host computer
42 No response from Card company
44 Transaction terminated before completion
45 Message cannot be sent
46 Terminal has received an invalid message from host
49 Invalid message contents
53 Offline store full
70 Security error
72 Retailer has indicated an invalid signature
73 Totals out of balance
76 Terminal has performed an online reconciliation
32 VeriFone Apacs 40 User Guide
Comments/Action
Call Helpdesk to ensure
transaction processed/not
processed correctly
Call Helpdesk for assistance if
problem persists. Ensure
phone line works correctly
Attempt to process the
transaction again, or call
Helpdesk
Ensure telephone line is
working correctly. If problem
persists call Helpdesk
Call Helpdesk
Call Helpdesk
Call Helpdesk
Call Helpdesk
Check phone line. If problem
persists call Helpdesk
Retry transaction. If problem
persists call Helpdesk
Retry transaction. If problem
persists call Helpdesk
Retry transaction. If problem
persists call Helpdesk
If problem persists call
Helpdesk.
Generally no action required,
terminal and host should
rebalance totals after
reconciliation. If problem
persists call Helpdesk
No action required.