Specific Troubleshooting Guidelines - VeriFone VX-670 series User Manual

Vx 670 GPRS Communication Problems
The Vx 670 Mobile terminal communicates over the GPRS network using the same networks
as a mobile phone.
Signal Gauge. In the bottom left hand side of the terminal display there is a signal gauge
which shows the strength of the signal. If this is on 1 or 2 bars it is possible that the terminal
will have problems trying to transact. If possible move to an area where the signal is stronger.
Transactions on the Move. If you use the terminal while on the move it is possible that you
can loose connection with the GPRS network and the transaction will have difficulties in
completing as a result.
Enclosed Spaces. If you use the terminal in enclosed spaces such as basements, office
complexes etc you may experience difficulty in obtaining a GPRS connection and processing
transactions. The strength of the GPRS signal in such environments can be limited. Try to
ascertain these problem areas and not use the terminal here.
Vx 670 Gprs Battery Information
The Lithium Ion Battery used to power the Vx-670 terminal is not sent out fully charged.
Please charge this battery for 3 hours prior to use. Whenever the terminal is not in use it is
advisable that the power lead is connected so the battery is re-charged whenever possible.
Life. With the battery fully charged the terminal can complete approx. 200 simultaneous
transactions subject to network signal strength and condition of the battery pack. Note that if
the terminal is in an idle state battery power is still required.
Power Save. If the terminal is not used for a certain period of time the software will put the
terminal into a Power Save mode to conserve battery energy. The terminal can be re-activated
by pressing the Enter key twice.
Car Charger. If you use the terminal in a car or it can be based in a car, Car Chargers are
available. These can be purchased from VeriFone.
Extra Battery. If you find that the terminal is being used at Conferences, Shows etc where
there is little or no access to a power source it is worth considering purchasing an extra
battery.
Vx-670 Wi-Fi
If you experience any Communication issues or have any Wi-Fi Network related issues you
should direct your enquiries to the VeriFone partner providing this support. These details will
have been made available during the installation of the Wi-Fi Router and/or Access Point.
Alternatively please call the VeriFone support desk and your call will be directed accordingly.
If you are experiencing any terminal related or transactional problems please contact the
relevant helpdesks.
VeriFone Apacs 40 User Guide 31