Reconciliation Report Explained - VeriFone VX-670 series User Manual

Reconciliation Report Explained

The following descriptions refer to the Reconciliation report on the previous page.
Report Header. The header of the report will detail your merchant information, Merchant
Number, Name and Address. On the same line as the Merchant ID is an 8 digit number, this is
the terminal's TID and can be used as a means of identifying your terminal whenever you
have a query with the bank or Terminal Support desk.
Date and Time. Below the header is the Date and Time the report was completed.
Card Types. The transactions are listed in card type. On this report Visa is first. There are two
sections for each card type, Current and Previous. The Current section will show the
transactions that have been completed in the last session. These are the transactions the Bank
will see and will be Reconciling against. The Previous section will detail the transactions from
the previous Reconciliation.
Debits and Credits. For each card type it states the amount of Debits (Sales) and Credits
(Refunds) with their associated values. For Visa there are two sales totalling £5.20 for
Mastercard there is one Sale at £10.76 and for Maestro there is one refund at £7.00.
Reconciliation Totals. Here you can see the cumulative total of Credits and Debits. The
numbers 0003 and 0006 refer to the transaction numbers applicable to these transactions.
These are printed on the receipt.
Also the code 'S: 5' and 'Diag. Code 70'. These maybe requested by the Bank if a query is
raised.
Online Responses. At the end of the report you will see the message 'CANNOT CONFIRM'.
This is one of the four responses that will be printed on every reconciliation report.
– Totals Agree. The terminal and Host have reconciled and all totals are correct.
– Totals Disagree. There is a discrepancy between the totals the terminal has and the
totals on the Host system. The Diag Code of 73 will be on the report to confirm this. It
is now necessary to phone the relevant Reconciliation department and understand
where the error has occurred. It is advisable that you have all receipts at hand.
– Totals Unconfirmed. The terminal was unable to communicate with the Host. Please
try again. If failures continue contact terminal support.
– Cannot Confirm. The terminal cannot gain confirmation from the Host. It will be
communicating with the system however it cannot obtain a correct response. The
reason for failure will be shown on the screen while the terminal is attempting the
Reconciliation. You will need to contact terminal support to rectify the issue.
VeriFone Apacs 40 User Guide 29