Using The Documentation; Getting Help And Information From The World Wide Web; Software Service And Support; Hardware Service And Support - IBM DS3500 Installation, User's, And Maintenance Manual

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional device is available in
the documentation that comes with the product. That documentation can include printed documents,
online documents, readme files, and help files.
See the troubleshooting information in your system documentation for instructions for using the
diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you
need additional or updated device drivers or other software. IBM maintains pages on the World Wide
Web where you can get the latest technical information and download device drivers and updates. To
access these pages, go to http://www.ibm.com/systems/support/ .
You can find the most up-to-date information for System x products at http://www.ibm.com/systems/x/
.

Getting help and information from the World Wide Web

On the World Wide Web, up-to-date information about IBM systems, optional devices, services, and
support is available at http://www.ibm.com/systems/support/ .
You can find the most up-to-date product information for System x products at http://www.ibm.com/
systems/x/ .

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with your IBM products.
For more information about Support Line and other IBM services, see http://www.ibm.com/services/us/
index.wss or see http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services.
To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/
partnerworld/ and click Find Business Partners on the right side of the page. For IBM support telephone
numbers, see http://www.ibm.com/planetwide/ . In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the
U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.
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System Storage DS3500 and EXP3500: Installation, User's, and Maintenance Guide