Refund - Ingenico Move/3500 Manual

Refund

Page 33
Press at the 'Idle
Screen' to display the
'Transaction Menu' and
highlight 'Refund' as
described earlier and
press .
As the refund amount is
typed in the screen will
change to:
Press to confirm
amount or press
clear all digits or press
to clear one digit at a
time and type in new
value.
Present/Insert/Swipe
the customer's card on
the terminal.
Terminal will check the
card to ensure it is valid.
Move/3500 User Guide
to
Merchant will type in
their supervisor code
and press .
Terminal will connect to
the acquirer host for
approval.
The result of the
'Refund' from the
acquirer will be
displayed.
Terminal will print the
merchant receipt.
Tear off the merchant
receipt and press
is readable or press
to reprint the receipt.
Remove the card from
the terminal.
Check the customer
signature against the
one on the card.
If the signature
matches the one on the
card press or press
if it does NOT
match.
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