How To Process A Refund - Ingenico MOVE/5000 User Manual

How to process a refund

A refund transaction can be used for any:
• Returned goods purchased that is accepted under your returns policy
• Services that are terminated or cancelled
• Incorrect amount charged
Step 01
Press Menu key on the
home screen, and press 1
for Transaction
Step 04
Enter your refund
password and press Enter
Note: Your password will be set up at the time of terminal install. If you're unsure of your password please
contact the Merchant Helpdesk on 1300 369 692.
Step 02
Press 3 for
Refund
Step 05
Ask customer to tap, insert
or swipe their card
Step 03
Enter refund amount and
press Refund
Step 06
Ask customer to select
an account
30 Ingenico MOVE/5000 Terminal User Guide