Fixed Installation - Ingenico Move/3500 Manual

Fixed Installation

If the device is to be used in a situation where it is not possible for the
cardholder to pick up and shield their PIN entry themselves, the device may
be used without PIN shield, but it must be installed in the following manner:
The device must be angled at 45 degrees or more, so that oversight of
a)
the PIN entry from the rear of the device is not possible.
The device must either be fitted in a swivel stand, so that the customer
b)
can position the device in the best angle to prevent oversight or the
device must be fixed in the best possible position to prevent oversight if
such a generic position exists in the specific environment to which the
device is installed.
The device environment must be accompanied with conspicuous notices
c)
and educational material which informs the customer to shield their PIN
during PIN entry.
The device must be deployed so that oversight from other customers,
d)
either in different payment lanes, or in other areas of the shopping
environment, is prevented. This may be achieved through the placement
of the lanes and device, so that the customer is automatically positioned
between the device keypad and other customers. Alternatively, it may be
achieved by the environment in which the device is installed, so that the
checkout itself shields the PIN entry process.
The terminal is exclusively made for indoor use.
e)
If the above conditions are not fulfilled, a PIN shield must be used.
Positioning of the terminal on check stand must be in such a way to make
cardholder PIN (Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that
consumers can swivel the terminal sideways and/ or tilt it forwards /
backwards to a position that makes visual observation of the PIN entry
process difficult.
Positioning of in-store security cameras must be such a way that the PIN
entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be
advised to ensure that they are not being overlooked when entering their PIN
Code.
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Move/3500 User Guide
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