Troubleshooting - Ingenico Move/3500 Manual

Troubleshooting

The terminal does not turn on
Check the battery (is it discharged? is it connected?)
A full discharged battery can take long charging time to recover
Connect terminal to terminal power supply or put it on powered base
Cards are not read
Check that the magnetic card is swiped correctly (with magnetic band
on terminal side).
Swipe again the card with the magnetic stripe movement constant and
rapid
Verify that the magnetic strip is not damaged, grooved or cracked
Make sure you have inserted correctly the smart card into the smart
card reader and removed the card only after the transaction is
performed.
The ticket is not printed
Check the presence and proper positioning of the paper roll. Possibly
adjust the paper roll following the instructions in this manual (Section xx
"Installing a paper roll").
Check the type of paper used (thermal paper must be used). Verify
thermal paper sensitive side.
Page 77
Move/3500 User Guide
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