Handling Calls; Placing A Call On Hold; Muting The Microphone - Mitel MiVoice 6920 User Manual

H
ANDLING CALLS

Handling calls

When you are connected to a call, you can use hard keys on the phone perform various action such as
placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as
transferring calls or creating multi-party conference calls.

Placing a call on hold

You can place an active call on hold by pressing the
To place a call on hold (while on an active call):
Press the
1.
Your applicable Line key flashes the
know that they are on hold, music plays softly (if this has been set up on your call server).
: After a prolonged period of time on hold, the held call may automatically switch to an incoming
NOTE
call to remind you that the call was on hold.
To retrieve a call on hold press the applicable Line key.
2.

Muting the microphone

You can use the
When you use the
conference.
(Hold) key.
(Mute) key to mute the microphone on the handset, headset, or speakerphone.
( Mute) key on your phone, you cannot be heard on an active call or on a
(Hold) key.
(Hold) icon indicating the call is on hold. To let your caller
P
LACING A CALL ON HOLD
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