Deflecting An Incoming Call; Sending An Incoming Call To Voicemail - Mitel 6930 User Manual

Deflecting an Incoming Call

While call forwarding allows you to forward calls to a pre-defined number, and whereby most call
transfers requires you to first answer the incoming call, call deflection allows you to manually
determine, while a call is incoming, what the destination number should be.
You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable
key or softkey configured with Speeddial or BLF functionality. Applicable key types include:
• Speeddial
• Speeddial/Xfer
• Speeddial/Conf
• Speeddial/MWI
• BLF
• BLF/Xfer
Notes:
1. Live dialpad is disabled when entering destination numbers using the call deflection
feature.
2. When the "No Answer" Call Forward mode is configured and enabled on the phone,
incoming calls will not be forwarded to the defined "No Answer" number if you are
in the process of deflecting the incoming call.
For example, during an incoming call, with the "No Answer" Call Forward mode
configured to forward incoming calls after five rings, if you press the Deflect softkey
and in the process of deflecting the call five rings elapse, the call will not be
forwarded. This is true even if you decide not to deflect the call and cancel the
deflection process after five rings. However, if you cancel the deflection process
before five rings, the call will be forwarded per usual.
1. During an incoming call, press the Deflect softkey.
2. Using the dialpad keys, enter the destination number to which you wish to deflect the incoming
call
or
Press a softkey key configured with Speeddial or BLF functionality.
Note: Use the Backspace softkey to correct any errors and the Cancel softkey to
cancel the call deflection process.
3. If a destination number was entered manually, press the Deflect softkey again to deflect the call.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press
without picking up the handset or simply press the Ignore softkey. If you are already on the
phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail
icon displaying the number of pending messages.
Receiving Calls
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