Mitel MiVoice 6930 User Manual
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Mitel MiVoice 6930 User Manual

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Mitel MiVoice 6930 IP Phone
58015128 REV04
RELEASE 1.3 USER GUIDE FOR MIVOICE BUSINESS

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Summary of Contents for Mitel MiVoice 6930

  • Page 1 Mitel MiVoice 6930 IP Phone 58015128 REV04 RELEASE 1.3 USER GUIDE FOR MIVOICE BUSINESS...

  • Page 2: Mitel Mivoice 6930 Ip Phone User Guide

    ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 4: Table Of Contents

    Mitel MiVoice 6930 IP Phone User Guide Software License Agreement ............1 Welcome .
  • Page 5 Table of Contents Audio Diagnostics ............39 Ping .
  • Page 6 Mitel M695 Programmable Key Module (PKM) ........
  • Page 7 Mitel S720 Bluetooth Speakerphone ........

  • Page 8: Welcome

    The 6930 IP phone is compatible with the MiVoice Business phone system. About this guide This guide explains how to use the basic features of your new Mitel MiVoice 6930 IP phone. Not all features listed are available by default. Your System Administrator has the ability to customize many features on this phone.

  • Page 9: Phone Features

    Protect your hearing Your Mitel MiVoice 6930 IP phone has a control for adjusting the volume of the handset, headset, and speakerphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

  • Page 10: Phone Keys

    Mitel MiVoice 6930 IP Phone User Guide Phone keys Key panel The following sections describe the various Mitel MiVoice 6930 IP phone key functions and how they can help you make and manage your calls and caller information. Goodbye Key...

  • Page 11: Key Description

    Phone keys Key description The following table describes the keys on the Mitel MiVoice 6930 IP phone: Description Contacts key - Displays a list of your contacts. For more information, see “Contacts” page 68 Call History key - Displays a list of your missed, outgoing, and answered calls.

  • Page 12: Dialpad Keys

    Dialpad keys The Mitel MiVoice 6930 IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to make a call (see “Making calls”...
  • Page 13 Phone keys The * is called the star key. The # is called the pound key, number sign, or hash key, depending on one's nationality or personal preference. These can be used for special functions such as accessing advanced services. The star key and pound key functions are dependent on your call server’s feature availability.

  • Page 14: Getting Started

    Mitel MiVoice 6930 IP Phone User Guide Getting started The Mitel MiVoice 6930 IP phone must be set up and be configured by the System Administrator prior to its first use prior to its first use. UI overview Home screen When the phone has successfully booted up and connected to the network, the phone displays the Home screen.
  • Page 15 For more information on headset functionality, see “Bluetooth” page 25 “Mitel Integrated DECT Headset” page 113. Mobile Phone Connected - The Mobile Phone Connected icon displays on the Home screen when a mobile phone connection has been detected.
  • Page 16 Mitel MiVoice 6930 IP Phone User Guide Programmable keys, state-sensitive softkeys, and line keys 12 programmable keys (including the Prime Line key) and five state-sensitive softkeys are always displayed on the Home screen. The programmable keys allow you to configure up to 72 different features (such as speed calls, phone lock, DND, and so on).

  • Page 17: Call Screen

    Getting started Call screen During an incoming or outgoing call and when on an active call, all the essential information regarding the call is displayed on screen, including the caller’s avatar, name, number, and call duration timer. The context-sensitive softkeys also change allowing you access to more call handling features (such as Transfer and Add User during an active call).

  • Page 18: Ui Navigation

    Mitel MiVoice 6930 IP Phone User Guide UI navigation UI navigation is performed using the navigation keys located to the right of the softkeys. Navigation Keys/ Select Button There are four directional keys (up, down, left, and right) on the navigation cluster that can be used to navigate through the various applications and settings menus.

  • Page 19: Customizing Your Phone

    Customizing your phone Customizing your phone You can customize your phone and view your phone status by pressing the (Settings) key, opening the Settings menu. This menu provides a single location to access all your phone settings. The following phone settings can be configured through the Settings menu: Icon Option Status...

  • Page 20: Using The Settings Menu

    Mitel MiVoice 6930 IP Phone User Guide Using the Settings menu 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Use the left and right navigation keys to highlight an option and the up and down navigation keys to scroll through the sub options.
  • Page 21 Customizing your phone To view the Status menu: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Press the Select button or Select softkey to enter the Status menu. 3. Use the up and down navigation keys to scroll the through the following status items: •...

  • Page 22: Language

    4. To view more information on the selected status item, press the right navigation key and press the down navigation key to scroll through the information. Language The Mitel MiVoice 6930 IP phone supports the following languages: • English •...
  • Page 23 Customizing your phone • Portuguese • Portuguese (Brazil) • Dutch • Italian • Romanian • Russian • Swedish • Polish When you set the language on the phone, all on-screen text (in idle/call screens, setting menus, and applications) displays in the selected language. Notes: 1.

  • Page 24: Call Forward

    4. Use the up and down navigation keys to choose the applicable screen language. 5. Press the Save softkey to save your changes. Call Forward Call Forward on the Mitel MiVoice 6930 IP phone allows incoming calls to be forwarded to another destination. You can enable your calls to be forwarded: •...
  • Page 25 Customizing your phone To configure call forward settings: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to the Call Forward setting and press the Select button or Select softkey. 3. Enter forwarding numbers using the dialpad keys for any of the following states: •...
  • Page 26 Mitel MiVoice 6930 IP Phone User Guide 6. Press the Save softkey to save your changes. Notes: 1. When Call Forward Always is enabled, it takes precedence over all other types of call forwarding. 2. If Call Forward Always is enabled, then the Call Forward Always icon is displayed on the Screen Saver.

  • Page 27: Bluetooth

    4. When using a multi-point Bluetooth headset with your Mitel MiVoice 6930 IP phone, do not pair your multi-point Bluetooth headset to multiple devices (For example, to your Mitel MiVoice 6930 IP phone and your mobile phone) as audio and connectivity issues may occur.

  • Page 28: Enabling Bluetooth Functionality

    Mitel MiVoice 6930 IP Phone User Guide Enabling Bluetooth functionality To enable Bluetooth functionality: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey.
  • Page 29 Note: For mobile phones and some other Bluetooth devices, a Bluetooth pairing request displays on both the Mitel MiVoice 6930 IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel MiVoice...

  • Page 30: Forgetting A Bluetooth Device

    2. If pairing and connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone pairs and connects successfully. Additionally, your Mitel MiVoice 6930 IP Phone must be connected to the MiVoice Business phone system to pair and connect your mobile phone.
  • Page 31 Customizing your phone 3. Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality 4. Press the right navigation key to move to the paired Bluetooth device selection column. 5. Using the up and down navigation keys, highlight the Bluetooth device you want to forget and press the Forget softkey.

  • Page 32: Disconnecting A Connected Bluetooth Device

    Mitel MiVoice 6930 IP Phone User Guide Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey.

  • Page 33: Renaming A Paired Bluetooth Device

    Customizing your phone Renaming a paired Bluetooth device To rename a paired Bluetooth device: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey. 3.

  • Page 34: Connecting To A Different Or Disconnected Bluetooth Device

    Mitel MiVoice 6930 IP Phone User Guide Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey.
  • Page 35 2. If connecting a mobile phone, depending on the connection state of the mobile phone, you may need to retry multiple times before the mobile phone connects successfully. Additionally, your Mitel MiVoice 6930 must be connected to the MiVoice Business phone system to connect your mobile phone.

  • Page 36: Audio

    Mitel MiVoice 6930 IP Phone User Guide Audio The Audio setting on the Mitel MiVoice 6930 IP phone allows you to personalize ring tones, select the initial audio path used when pressing the (Speaker/Headset) key, and enable or disable DHSG headset mode.
  • Page 37 Customizing your phone choose the initial audio path used when pressing the (Speaker/Headset) key. There are two audio path options that you can select: Audio path Description Speaker The default setting. When using the handset, pressing the (Speaker/Headset) key on the phone switches to the speakerphone. Pressing (Speaker/Headset) key again switches to the headset (if connected).

  • Page 38: Headset

    Mitel MiVoice 6930 IP Phone User Guide Headset The Headset setting allows you to enable DHSG mode when a DHSG/EHS headset is connected to the phone. To enable/disable DHSG headset mode: 1. Press the (Settings) key to enter the Settings menu.

  • Page 39: Display

    The Display setting allows you to set the following on your phone: • Brightness Settings: The Brightness Level setting on the Mitel MiVoice 6930 IP phone allows you to set the amount of light that illuminates the LCD display. •...

  • Page 40: Config Teleworker

    8. Press the Save softkey to save your changes. Config Teleworker The Mitel MiVoice 6930 IP phone can be configured to work in teleworker mode, which allows remote workers access to the same rich communications capabilities as in-office workers when using the IP phones.

  • Page 41: Audio Diagnostics

    Note: Press the Stop softkey at any time to stop capturing the audio diagnostic logs. To save the audio diagnostic logs to your PC using the Mitel Web UI: 1. Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 42: Ping

    Guide. Ping The Ping sub-menu allows you to ping a host name or IP address directly from the Mitel MiVoice 6930 IP phone. This tool can be used to verify whether or not network connections between the Mitel MiVoice 6930IP phone and other network endpoints are intact.

  • Page 43: Tcp Dump

    The TCP DUMP sub-menu allows you to capture TCP network packets for up to 1440 minutes (24 hours) that can in turn be used to help debug and troubleshoot various issues. To capture TCP network packets on the Mitel MiVoice 6930 IP phone: 1. Press the (Settings) key on the phone to enter the Settings menu.

  • Page 44: Dhcp Trace

    4. Click on the Download Log Files link beside Get Log Files. 5. Save the file to the desired location on your computer. Note: For more information on Mitel Web UI features, see the Mitel MiVoice 6900 Series IP Phones Administrator Guide.
  • Page 45 3. Input the Administrator password using the dialpad keys (default is 73738) and press the Enter softkey. 4. Navigate to Diagnostics > DHCP Trace using the navigation keys and press the Select softkey. Mitel MiVoice 6930 DHCP Trace The following parameters and associated values are displayed: •...

  • Page 46: Wi-Fi

    Mitel MiVoice 6930 IP Phone User Guide Wi-Fi The Wi-Fi option in the Settings menu of Mitel MiVoice 6900 Series IP phones allows you to connect the phone to a Wi-Fi network. The following describes the three Wi-Fi connectivity states along with the corresponding icons displayed on the status bar: 1.

  • Page 47: Connecting To A Wi-Fi Network

    2. Ensure that a WLAN adapter connected to the phone. The phone displays an error if it is not connected to a WLAN adapter. To set up a WLAN adapter, see the Mitel WLAN Adapter Administration Guide or contact your system administrator.
  • Page 48 Mitel MiVoice 6930 IP Phone User Guide 4. Select an SSID (that is, the name of a Wi-Fi network, for example, Mitel Secure) from Available Networks to connect. If the SSID is secured, a password prompt appears. Note: SSIDs with UTF-8 characters are not supported.

  • Page 49: Restart

    Customizing your phone If the password you entered is incorrect, a Connection failed alert appears. To reenter the password, select Retry; to cancel the connection attempt, select Cancel. Note: If the password that you entered is incorrect, the phone normally displays the option to retry.
  • Page 50 Mitel MiVoice 6930 IP Phone User Guide 2. Navigate to the Restart option and press the Select button or Select softkey. 3. When the prompt, Restart Phone? appears, navigate to the Yes button and press the Select button or press the Restart softkey.

  • Page 51: Configuring And Using Programmable Keys

    1. If Mitel M695 Programmable Key Modules (PKMs) are attached to the phone, you can configure up to an additional 28 keys on each PKM. 2. The Mitel MiVoice 6930 IP phone allows up to three PKMs on each phone. For more information about PKMs, see “Mitel M695 Programmable Key Module (PKM)”...

  • Page 52: Speed Call

    Mitel MiVoice 6930 IP Phone User Guide Speed Call The Speed Call key allows you to dial a specified number with one key press. Speed Call keys can be useful as they can be programmed to dial external numbers, dial directly to another person’s extension or quickly access features that use feature access codes.
  • Page 53 Configuring and using programmable keys Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: • Calls to emergency trunk routes. • Local operators. All hard keys on the device are disabled except for the dialpad and volume keys. All programmable keys and softkeys are disabled except for the Phone Lock, Hot Desk, and Emergency Notification feature access keys.

  • Page 54: Call Forward Always

    Mitel MiVoice 6930 IP Phone User Guide Call Forward Always Programming a Call Forward Always key allows you to quickly enable and disable call forwarding for all calls on your phone even if you have other call forward modes enabled through your Call Forward settings menu.
  • Page 55 Configuring and using programmable keys If a number has not been programmed, enter a new destination number and then press the Activate softkey. Notes: 1. When Call Forward Always is enabled, it takes precedence over all other types of call forwarding.

  • Page 56: Do Not Disturb

    Mitel MiVoice 6930 IP Phone User Guide To disable Call Forward Always: 1. Press the key that you have programmed with Call Forward Always functionality. When Call Forward Always is disabled, a (Call Forward Always) icon is removed from the status bar.

  • Page 57: Mobile Line

    Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6930 IP phone. • Answer a mobile phone call using your Mitel MiVoice 6930 IP phone.

  • Page 58: Account Codes

    Mitel MiVoice 6930 IP Phone User Guide The Mobile Line key icon changes to reflect the status of the line as per the following table. Icon Description Indicates the mobile line is connected with a mobile phone and is idle.
  • Page 59 Configuring and using programmable keys • Account Code Non Verified: A non-verified account code is one that has not been pre-programmed on your call server. Non-verified account codes can be used to group a set of calls that has not yet been verified and pre-programmed on your call server.

  • Page 60: Float Keys

    3. Press the # (hash) key. Float Keys The Mitel MiVoice Business 6930 IP Phone offers 12 programmable, multi-function, self-labeling keys allowing up to 72 functions and five intuitive state sensitive softkeys. You can program six of these keys as float keys. Float keys are typically used to display unanswered ringing lines on...
  • Page 61 Configuring and using programmable keys designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages. The location of the Float keys is shown in the following figure: Float Keys Up to six concurrent incoming calls with associated labels can appear on the Float keys. Float keys can also be used to support ringing line queues –...

  • Page 62: Making Calls

    Mitel MiVoice 6930 IP Phone User Guide Making calls This section describes ways to make calls on your Mitel MiVoice 6930 IP phone, using your handset, speakerphone or headset. Dialing a number First, take the phone off-hook by: • Lifting the handset for handset operation, or •...

  • Page 63: Redialing A Number

    Making calls When the party is available, your phone starts ringing, and the display shows the callback ringing indicator. To answer a callback when you see the callback ringing indicator: 1. Lift the handset, or press the (Speaker/Headset) key or applicable Line key, or Float Key (see page 58).

  • Page 64: Receiving Calls

    Mitel MiVoice 6930 IP Phone User Guide Receiving calls When a call is ringing at your extension, the callers name, number, and avatar (if applicable) display on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call.
  • Page 65 Receiving calls of using this feature is to configure call forwarding to forward calls to your voicemail service. You can then can manually decide whether to answer an incoming call or send the call to voicemail. Notes: 1. The number defined for the Always state has precedence over the numbers defined for the No Answer states.

  • Page 66: Handling Calls

    Mitel MiVoice 6930 IP Phone User Guide Handling calls When you are connected to a call, you can use hard keys on the phone perform various action such as placing a call on hold or muting the microphone. Softkeys can also be used to perform actions such as transferring calls or creating multi-party conference calls.

  • Page 67: Transferring A Call

    Handling calls Transferring a call There are two types of call transfers that can be performed on the Mitel MiVoice 6930 IP phone: • Unattended Transfer: An unattended transfer is when you transfer a call directly to another extension without consulting with the person receiving the call.

  • Page 68: Creating A Multi-Party Conference Call

    Creating a multi-party conference call The Mitel MiVoice 6930 IP phone supports multiples parties in a conference call. To create a multi-party conference call: 1. Ensure you are on active call with one of the parties with whom you wish to create a conference.

  • Page 69: Ending A Conference And Transferring Remaining Parties

    Ending a conference and transferring remaining parties The Mitel MiVoice 6930 IP phone allows a host to easily leave a conference call without disrupting the connection of the other remaining parties. If you are the host of a conference call and want to leave the conference, press the Leave Call softkey on the phone.

  • Page 70: Managing Calls

    Mitel MiVoice 6930 IP Phone User Guide Managing calls The Mitel MiVoice 6930 IP phone has several features that make it easier to manage calls. Three of the main call management features include the Contacts application, the Call History application, and Voicemail.
  • Page 71 Managing calls 2. You can view the list of contacts on the right for each respective contact folder by pressing the up and down navigation keys. Note: If any of the folders are empty, a "Directory empty" message displays on screen. 3.
  • Page 72 Mitel MiVoice 6930 IP Phone User Guide Performing a search Search functionality is applied to your Personal and Mobile contact folders and your Corporate contact folder if your corporate directory is configured to be cached. Note: If you do not see a number indicating the amount of contacts beside your Corporate folder, your corporate directory is configured to be non-cached.
  • Page 73 Managing calls 3. When matches are found, navigate to the contact entry and perform your desired action. Dialing from the Contacts application Dialing can be performed by manually navigating to the contact, selecting a phone number (if the contact has more than one) and then by picking up the handset, or by pressing the Dial softkey, button or (Speaker/Headset) key.

  • Page 74: Personal Folder Features

    Mitel MiVoice 6930 IP Phone User Guide Personal folder features The Personal folder contains the contacts (up to 50) that have been created or copied directly to the phone using the phone UI. From the Personal folder you can search for a personal contact, place a call to the selected personal contact, add new personal contacts, delete all personal contacts, delete individual personal contacts, or edit existing personal contacts.
  • Page 75 Managing calls 6. Press the down navigation key to select the Number category. 7. With Number highlighted, press the right navigation key to move to the number type tab. 8. Use the left and right navigation keys to switch the type of number to either Work, Home, or Mobile.
  • Page 76 Mitel MiVoice 6930 IP Phone User Guide 10. (Optional) Press the down navigation key to move to the second number type tab field and repeat steps 8 and 9 to enter a secondary number. 11. Press the Save softkey to save the contact to your Personal folder.
  • Page 77 Managing calls Deleting all contacts from the Personal folder 1. Press the (Contacts) key. 2. Press the Delete softkey. A delete all confirmation message appears on screen. 3. Press the Yes softkey to delete all contacts from your Personal folder. Note: Press the No softkey to cancel the delete process.
  • Page 78 Mitel MiVoice 6930 IP Phone User Guide 3. Highlight the applicable contact and press the Delete softkey. A delete confirmation message appears on screen. 4. Press the Yes softkey to delete the selected contact from your Personal folder. Note: Press the No softkey to cancel the delete...

  • Page 79: Corporate And Mobile Folder Features

    Managing calls Corporate and Mobile folder features The Corporate folder contains the contacts that are available through your corporate LDAP directory. The Mobile folder contains your mobile phone contacts (if synchronized). Notes: 1. Access to corporate directories must be set up by your System Administrator. 2.
  • Page 80 Mitel MiVoice 6930 IP Phone User Guide 1. Press the (Contacts) key. 2. Using the down navigation key select the Corporate folder. 3. Press the Search softkey to enter the search bar. 4. Using the dialpad keys enter in the first letters of the contact’s last name and press the Search softkey.
  • Page 81 Managing calls 5. If matches are found, navigate to the contact entry and perform your desired action.
  • Page 82 Mitel MiVoice 6930 IP Phone User Guide Copying a Corporate or Mobile contact to the Personal folder To copy a contact in your Corporate or Mobile folder to your Personal folder: 1. Press the (Contacts) key. 2. If applicable, for non-cached corporate directories, perform a search as detailed in “Performing...

  • Page 83: Call History

    Managing calls Call History The Call History application is a stored log of all your calls. You can view details of all your outgoing and received calls as well as any calls that were unanswered or missed. Your telephone logs the type of call, information regarding the remote party (name, number, and avatar), and the time of the call.

  • Page 84: Deleting Entries From The Call History Application

    Mitel MiVoice 6930 IP Phone User Guide To access and use the Call History application: 1. Press the (Call History) key. 2. You can view the list of call entries on the right for each respective type of call by pressing the up and down navigation keys.
  • Page 85 Managing calls 2. Use the navigation keys to highlight the My Phone call type folder. 3. Press the Delete softkey. A delete all confirmation message appears on screen. 4. Press the Delete softkey again to delete all entries in the Call History application. Note: Press the Cancel softkey to cancel the delete process.
  • Page 86 Mitel MiVoice 6930 IP Phone User Guide 3. Press the Delete softkey. A delete all confirmation message appears on screen. 4. Press the Delete softkey again to delete all entries in the selected call type folder. Note: Press the Cancel softkey to cancel the delete process.

  • Page 87: Copying Entries To The Personal Folder In The Contacts Application

    Managing calls Copying entries to the Personal folder in the Contacts application To copy a Call History entry to the Personal folder in the Contacts application: 1. Press the (Call History) key. 2. Use the navigation keys to highlight the applicable call type folder. 3.

  • Page 88: Missed Calls Indicator

    Mitel MiVoice 6930 IP Phone User Guide Missed calls indicator The Mitel MiVoice 6930 IP phone has a missed calls icon located on the status bar that indicates the number of calls that went unanswered. As the number of unanswered calls increment, the information associated with the calls are stored in the Call History application under the Missed call folder.

  • Page 89: Voicemail

    Voicemail Note: Voicemail functionality must be configured by your System Administrator. When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes red and (Voicemail) icon displays on the status bar indicating that voicemail messages are available.

  • Page 90: Visual Voicemail

    Mitel MiVoice 6930 IP Phone User Guide Visual voicemail Note: Visual voicemail functionality must be configured by your System Administrator. Visual voicemail allows you to visually interact with your voicemail. Visual voicemail displays an accurate count of your voicemail messages on the status bar and the screen saver. The count on the screen saver is a total of missed calls and voicemail messages.

  • Page 91: Logging Into Your Voicemail

    Managing calls 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Navigate to Voicemail using the left navigation key and then press the Select softkey. 3. Press the Select button to select the key opens Voicemail App checkbox. 4.

  • Page 92: Logging Out Of Your Voicemail

    Mitel MiVoice 6930 IP Phone User Guide 2. In the Passcode field, enter the passcode. 3. (Optional) Press the down navigation key and press the Select button to select the Remember passcode checkbox. Note: If Remember passcode checkbox is selected, the phone stores your passcode and launches your voicemail without having to enter your passcode each time you log into your voicemail.

  • Page 93: Dialing A Voicemail

    Managing calls • Recorded - Displays recorded voicemail messages. Urgent 3. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to play. 4. Press the Select button to play the voicemail. Notes: •...

  • Page 94: Deleting A Voicemail

    Mitel MiVoice 6930 IP Phone User Guide • Recorded - Displays recorded voicemail messages. Urgent 3. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to dial. 4. Press the Dial softkey to dial the number.

  • Page 95: Saving A Voicemail

    Managing calls • Recorded - Displays recorded voicemail messages. Urgent 3. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to delete. 4. Press the Delete softkey. A delete confirmation message appears on screen. 5.

  • Page 96: Adding Voicemail Number To Contacts

    Mitel MiVoice 6930 IP Phone User Guide • Recorded - Displays recorded voicemail messages. Urgent 3. Press the right navigation key and then use the up and down navigations keys to choose the voicemail message you want to send to a number.
  • Page 97 Managing calls • Recorded - Displays recorded voicemail messages. Urgent 3. Press the right navigation key and then use the up and down navigations keys to choose the voicemail number you want to add to the Contacts application. 4. Press the Add Contact softkey. A add confirmation message appears on screen and the voicemail number is added to the Contacts application.

  • Page 98: Mobilelink

    Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel MiVoice 6930 IP phone. • Answer a mobile phone call using your Mitel MiVoice 6930 IP phone.

  • Page 99: Pairing A Mobile Phone Using Bluetooth

    Bluetooth devices from your mobile phone when using the MobileLink feature on your Mitel MiVoice 6930 IP Phone. Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel MiVoice 6930 IP phone, see “Pairing a Bluetooth device”...

  • Page 100: Syncing Mobile Call History

    68. Syncing mobile call history When pairing and connecting a mobile phone for the first time, the Mitel MiVoice 6930 IP phone automatically attempts to sync your mobile call history to the Call History application. The My Mobile folder displays your mobile phone call history (missed, outgoing, and received calls) with icons. The Missed folder displays only your mobile phone missed calls without icons.

  • Page 101: Viewing Mobile Call History

    MobileLink Notes: 1. You may need to acknowledge the request for Contact sharing on your mobile phone. 2. If the update fails, a failed to retrieve contacts message displays on screen. Tap Retry to attempt to update again, or Cancel to cancel the attempt. 3.

  • Page 102: Viewing Details Of A Mobile Call History Or Missed Call Entry

    Mitel MiVoice 6930 IP Phone User Guide 2. Press the (Call History) key. 3. Navigate to the Missed folder. Your mobile phone missed calls is displayed on the screen. Viewing details of a mobile call history or missed call entry To view details of a mobile call history or missed call entry: 1.

  • Page 103: Updating Mobile Call History And Missed Calls

    MobileLink Notes: 1. Press the Dial softkey to dial the number associated with the entry. 2. Press the Add Contact softkey to add the entry to the Contacts application. Updating mobile call history and missed calls To manually update your mobile call history and missed calls: 1.

  • Page 104: Adding An Entry To Contacts

    Mitel MiVoice 6930 IP Phone User Guide 4. Press the right navigation key to move to the call history or missed calls selection column. 5. Use the up and down navigation keys to select the call history or missed call entry you want to dial.

  • Page 105: Deleting Mobile Call History And Missed Calls

    MobileLink 6. Press the Add Contact softkey to add the entry to the Contacts application. Deleting mobile call history and missed calls To delete mobile phone call history and missed calls: CAUTION: Deleting a specific call history or missed call entry is not supported. Pressing the Delete softkey deletes all the entries (mobile phone call history and missed calls) in the My Mobile folder.

  • Page 106: Answering An Incoming Mobile Call Using Your Mitel Mivoice 6930 Ip Phone

    When your mobile phone is paired and connected to your Mitel MiVoice 6930 IP phone, incoming calls on your mobile phone will be indicated on your Mitel MiVoice 6930 IP phone as well. To answer the incoming mobile call using your Mitel MiVoice 6930 IP phone, lift the handset for...

  • Page 107: Moving Audio From An Active Mobile Call Between Your Mobile Phone And Mitel Mivoice 6930 Ip Phone

    Switching mobile phone audio from your Mitel MiVoice 6930 IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel MiVoice 6930 IP Phone to your mobile phone.

  • Page 108: Additional Features

    Mitel MiVoice 6930 IP Phone User Guide Additional features The following features are available using feature keys only if your System Administrator has defined a programmable key or softkey with the respective functionality on your phone. When configured on a programmable key, icons are displayed beside the label indicating type of functionality.
  • Page 109 Additional features Feature Description Icons Type Call Fwd No Ans. Call Fwd No Ans. Internal is used to Toggle ON/OFF Internal redirect incoming internal calls to an alternate number when you do not answer. Call Fwd No Answer Call Fwd No Answer is used to redirect Toggle ON/OFF both incoming internal and external calls to an alternate number when you do not...
  • Page 110 Mitel MiVoice 6930 IP Phone User Guide Feature Description Icons Type Group Listen With Group Listen, you can carry on a Toggle ON/OFF conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker.
  • Page 111 Additional features Feature Description Icons Type Multicall Multicall Groups let multiple telephones Line States Non-Toggle share the same extension number. Incoming calls ring all of the idle stations, and the stations stop ringing when one member answers the call. A Multicall group allows more than one group member to use the line at the same time.
  • Page 112 Mitel MiVoice 6930 IP Phone User Guide Feature Description Icons Type Secretarial A DSS key provisioned with the Line States Non-Toggle "secretarial" option allows you to perform a transfer to the associated device or directory number. Single Line The Single Line feature is used to set the...

  • Page 113: Accessory Support

    Accessory support Mitel M695 Programmable Key Module (PKM) Up to three Mitel M695 PKMs can be attached to the right of the Mitel MiVoice 6930 IP phone providing you with 84 additional programmable keys (28 keys per PKM). Fixed keys The Mitel M695 PKM features a 4.3”...

  • Page 114: Mitel Wireless Lan Adapter

    The Mitel Wireless LAN Adapter is a wireless bridge that can add wireless connectivity functionality to your Mitel MiVoice 6930 IP phone. It allows your Ethernet-enabled phone to join a secure, high-speed network. It is software transparent meaning no changes to drivers, management tools, or applications are needed.

  • Page 115: Mitel Integrated Dect Headset

    2. Use a IEEE 802.3at compliant PoE L2 Switch, IEEE 802.2at Inline Power Injector, or an AC to DC Adapter to power the Mitel MiVoice 6930 IP phone when connecting the Mitel Integrated DECT Headset to a Mitel M695 Programmable Key Module.

  • Page 116: Using The Headset

    When fully charged, the headset offers up to 8 hours of talk time. Upgrading the headset To upgrade the headset firmware, dock the headset in the base and reboot the Mitel MiVoice 6930 IP phone. Note: For the headset firmware upgrade, the battery level of the Integrated DECT Headset...

  • Page 117: Checking The Battery Level And Firmware Version Of The Integrated Dect Headset

    Accessory support Checking the battery level and firmware version of the Integrated DECT Headset 1. Press the (Settings) key on the phone to enter the Settings menu. 2. Use the left and right navigation keys to highlight the Status icon. 3.

  • Page 118: Led Status

    Active audio between headset and base Searching for headset (flashing) Note: For how to install the Mitel DECT Headset to your 6930 IP phone or the Mitel M695 Programmable Key Module, see the Mitel Integrated DECT Headset Installation Guide. Replacing the Integrated DECT Headset If the Integrated DECT Headset is malfunctioning, or if you have paired a wrong Integrated DECT Headset with the base, you must replace or repair the Integrated DECT Headset.
  • Page 119 Accessory support Feature highlights include: • HD voice audio • Omni directional microphone • Functionally integrated with desk phone - volume / mute sync, pulling call to / from conference phone • Connect two speakerphones wirelessly to extend speakerphone range and for stereo music playback •...

  • Page 120: Hardware Features

    Mitel MiVoice 6930 IP Phone User Guide Hardware features Mute Bluetooth Button Battery Status Volume Up Volume Down Smart Button Link Button Answer Call End Call Power On/Off Icon Button Description Power On/Off Turns of or off. Answer Call Answers a call.

  • Page 121: Mitel Cordless Bluetooth Handset

    Home screen. Speakerphone Icon 2. If you have paired and connected your smartphone to your Mitel MiVoice 6930 IP phone, your smartphone will temporarily disconnect from the IP phone while you have a call active on the Mitel S720 Bluetooth Speakerphone.

  • Page 122: Hardware Features

    Operating range of up to 30 feet (10 meters) from the IP phone • Wideband audio capable Notes: 1. To pair the handset with the Mitel MiVoice 6930 IP phone, power on the handset and follow the procedures detailed in “Pairing a Bluetooth device” page 26.

  • Page 123: Led Indicator

    Accessory support Number Feature Description Hookswitch key Lifting the handset from the cradle activates the handset. If the handset is already out of the cradle, pressing the Hookswitch key is equivalent to taking the handset off hook. Pressing the key again is equivalent to placing the handset on hook. Pressing the Hookswitch key while on a speakerphone call moves the call to the cordless handset.

  • Page 124: Alerting Tones

    3. Contact your System Administrator for questions regarding supported headsets or refer to the MiVoice Business Release 8.0 Release Notes. 4. Headsets connected to the Mitel MiVoice 6930 IP phone are limited in functionality to answering, ending, and muting calls. Additional headset features (such as rejecting calls) are not supported and will cause unexpected behavior (e.g.
  • Page 125 If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector, remove the plastic headset jack adapter and then insert the cord into the jack until it clicks into place. Note: See the Mitel MiVoice 6930 IP Phone Installation Guide for more information.

  • Page 126: Limited Warranty

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 127 © Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation, including itself and subsidiaries and authorized entities. Any reference to third party trademarks are for reference only and Mitel mitel.com...

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