Deflecting An Incoming Call - Mitel 6920 User Manual

To reconnect to a party, press the Line softkey for that call or navigate to the call on hold and press
the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been
configured for your extension).
Note: The

Deflecting an Incoming Call

While call forwarding allows you to forward calls to a pre-defined number, and whereby most call
transfers requires you to first answer the incoming call, call deflection allows you to manually
determine, while a call is incoming, what the destination number should be.
You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable
key or softkey configured with Speeddial or BLF functionality. Applicable key types include:
• Speeddial
• Speeddial/Xfer
• Speeddial/Conf
• Speeddial/MWI
• BLF
• BLF/Xfer
Notes:
1. Live dialpad is disabled when entering destination numbers using the call deflection
feature.
2. When the "No Answer" Call Forward mode is configured and enabled on the phone,
incoming calls will not be forwarded to the defined "No Answer" number if you are
in the process of deflecting the incoming call.
For example, during an incoming call, with the "No Answer" Call Forward mode
configured to forward incoming calls after five rings, if you press the Deflect softkey
and in the process of deflecting the call five rings elapse, the call will not be
forwarded. This is true even if you decide not to deflect the call and cancel the
deflection process after five rings. However, if you cancel the deflection process
before five rings, the call will be forwarded per usual.
key can be used to cancel the call pickup procedure.
Receiving Calls
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