Swann PLATINUM DIGITAL HD Instruction Manual

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Instruction manual (61 pages)

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PLATINUM DIGITAL HD

Professional HD

Security System

INSTRUCTION MANUAL

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Summary of Contents for Swann PLATINUM DIGITAL HD

Page 1 Security Made Smarter PLATINUM DIGITAL HD Professional HD Security System INSTRUCTION MANUAL...
Page 2: Important Information
Important Information FCC Regulation (for USA): Prohibition against eavesdropping FCC Verification This equipment has been tested and found to comply with the limits for Class Except for the operations of law enforcement officers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated B digital device, pursuant to part 15 of the FCC Rules.
Page 3: Password Recovery
Side Gate 09/05/2017 04:30:15 PM I haven’t created an email for my NVR, what can I do? Don’t worry, we’re here to help. Please contact Swann Helpdesk & Technical Support (phone numbers located on page 83) for assistance. Click for contents...
Page 4: Table Of Contents
Contents Important Information �� 2 Capture: Capture �� 37 Password Recovery �� 3 Capture: Schedule (8 channel model) �� 38 Live View �� Playback & Backup �� Live View Mode �� 7 Search: General �� 40 Live View Icons & Controls �� 8 Playback Interface ...
Page 5 Contents System: Users �� 66 Advanced: Maintain �� 67 Advanced: Events �� 69 Advanced: Auto Upgrade �� 70 System Status �� Search: Log �� 72 System: Info �� 73 System: Channel Info �� 74 System: Record Info �� 75 Glossary �� 76 Frequently Asked Questions ...
Page 6: Live View
Live View Front Yard 09/05/2017 04:30:15 PM Back Yard 09/05/2017 04:30:15 PM Live View is the default display mode for your NVR. Each camera connected will be displayed on-screen. You can check Staircase 09/05/2017 04:30:15 PM Side Gate 09/05/2017 04:30:15 PM the status or operation of your NVR and cameras using the icons and Menu Bar on the Live View screen.
Page 7: Live View Mode
Live View Mode Live View mode is the default display for your NVR. Each camera connected will be displayed (multiple view modes available). You can check the operation of your NVR by using the status icons on the Live View screen. The date and time as well as the name for each camera is also displayed. Front Yard 09/05/2017 04:30:15 PM Back Yard...
Page 8: Live View Icons & Controls �� 8 Playback Interface
Live View Icons & Controls Menu Bar Status Icons Click this to open the Main Menu. There are three profiles available - Real-time This icon indicates that the camera is being (high bitrate/high frame rate), Balanced (a recorded (either manually or by motion). Lock your NVR to prevent access to the Main balance between Real-time and Smooth), and Menu when “Menu Timeouts”...
Page 9: Main Menu
Main Menu The “Main Menu” is where you control the various actions and options that are available on your NVR. You can also access previous- ly recorded video for playback and to copy to a storage device such as a USB flash drive. To maintain system integrity, a firmware up- grade can be performed when available and access to the “Shutdown”...
Page 10: Menu Layout
Menu Layout The various functions and options Clicking each category will reveal a available, are categorised on the left- number of tabs or sub-categories hand side of the Menu. that can be changed from their de- fault setting. To exit or access the previous menu, right- click the mouse.
Page 11: Camera Configuration
Camera Configuration The camera configuration options are avail- able in the “Display”, “Record”, “Alarm” and “Device” menus that are accessible from the Main Menu. You can change the resolution, bitrate, OSD (on-screen display) position as well as image settings for hue, brightness, contrast and saturation.
Page 12: Display: Live
Display: Live · Don’t forget to click “Save” The configuration options available allow you to name to apply settings. each camera relevant to · Click the “Close” button to where it has been installed exit the Main Menu. as well as the ability to ad- just image settings such as brightness and contrast.
Page 13 Display: Live · Don’t forget to click “Save” to apply settings. · Click the “Close” button to exit the Main Menu. Bright: This changes how light the image appears to be. Contrast: This increases the difference between the blackest black and the whitest white in the image.
Page 14: Display: Image Control �� 14 Quickreview Playback
Display: Image Control · Don’t forget to click “Save” The functions available en- able you to control the ap- to apply settings. pearance and characteristics · Click the “Close” button to of the image shown from exit the Main Menu. each camera.
Page 15 Display: Image Control · Don’t forget to click “Save” to apply settings. · Click the “Close” button to exit the Main Menu. Front Yard 09/05/2017 04:30:15 PM BLC (Back Light Compensation) Level: WDR (Wide Dynamic Range): If “Back Light” has been enabled, you This function will balance out images that have will see this option available.
Page 16 Display: Image Control · Don’t forget to click “Save” to apply settings. · Click the “Close” button to exit the Main Menu. Front Yard 09/05/2017 04:30:15 PM White Balance: This function adjusts for lighting in order to make white ob- ter needs to stay open longer in order for the sensor to receive enough light.
Page 17: Display: Privacy Zone
Display: Privacy Zone · Don’t forget to click “Save” This function can be used to obscure all or part of your to apply settings. image for privacy (up to four · Click the “Close” button to privacy masks can be creat- exit the Main Menu.
Page 18: Creating A Privacy Mask �� 18 Display: Output
Creating a Privacy Mask Depending on the number of masks that you want to create, each mask Front Yard 09/05/2017 04:30:15 PM will be numbered. To reposition the mask, click and hold the mask number then move the mask to the desired location. Click and hold here to To resize the mask, click and hold the bottom right corner of the mask then reposition the mask to...
Page 19: Record: Mainstream
Record: Mainstream · Don’t forget to click “Save” The functions available allow you to change the resolution, to apply settings. frame rate and bitrate for · Use the “Copy” function to each camera connected. By apply all settings to the other default the recording reso- cameras.
Page 20 Record: Mainstream · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Close” button to exit the Main Menu. Which method should I choose? Scene complexity can vary significantly over if there is little to no movement detected.
Page 21 Record: Mainstream · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Close” button to exit the Main Menu. Decreasing this will consume less bandwidth when streaming. Please note: Selecting the appropriate recording settings is dependent on camera location, lighting conditions and the level of quality required.
Page 22: Record: Substream
Record: Substream · Don’t forget to click “Save” The functions available al- low you to control how video to apply settings. is streamed to your mobile · Use the “Copy” function to device and computer using apply all settings to the other the HomeSafe View app and cameras.
Page 23 Record: Substream · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Close” button to exit the Main Menu. Bitrate: The amount of data that your NVR will use to stream video to your mobile device.
Page 24: Record: Mobilestream
Record: Mobilestream · Don’t forget to click “Save” Mobilestream is the de- fault control method used to to apply settings. stream video to your mobile · Use the “Copy” function to device and computer using apply all settings to the other the HomeSafe View app and cameras.
Page 25 Record: Mobilestream · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Close” button to exit the Main Menu. Bitrate Mode: You have the choice of selecting a predefined or user-defined bitrate.
Page 26: Alarm: Motion
Alarm: Motion · Don’t forget to click “Save” When motion has been de- tected by one or more cam- to apply settings. eras, your NVR will alert you · Click the “Close” button to to a potential threat at your exit the Main Menu.
Page 27 Alarm: Motion · Don’t forget to click “Save” to apply settings. · Click the “Close” button to exit the Main Menu. Show Message: When motion has been detected, the motion icon will appear on-screen. Click the checkbox if you want to disable this. Send Email: Click the checkbox to enable your NVR to send an email alert when motion has been detected.
Page 28: Motion Detection Setup �� 28 Network: Ddns
Motion Detection Setup Place the mouse inside the cell or square surrounded by a yellow border (as illustrated on the left). Press and hold the left mouse button, click and drag To delete the default to the bottom right-hand corner then release the mouse. This will delete the motion detection area, default motion detection area.
Page 29: Motion Detection Tips
Motion Detection Tips Placement of the cameras Place cameras so they are facing areas where people have to walk through to approach your home regardless of where they are headed. A good idea is to place a camera overlooking your front door to capture an image of anyone approaching it for later reference.
Page 30: Device: Ptz
Device: PTZ · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Close” button to exit the Main Menu. If you have a compatible PTZ camera connected to your NVR, you can use the PTZ controls to move the camera as well as the ability to zoom into an object and to control the level of focus (if available).
Page 31: Controlling Your Ptz Camera
The 7450 series supports the Onvif protocol, allowing connection of non- to close. Swann PTZ compatible cameras (some functions may not be available). This allows you to zoom into an object and to control the level of focus (de- pending on the camera you have, the iris control may not be available).
Page 32: Creating A Preset
Creating a Preset Creating a Preset Back Yard 09/05/2017 04:30:15 PM → To create a preset, use the PTZ controls to move the camera to the de- sired focal position. The zoom and focus controls can also be used. Use the speed control to alter how fast or slow the camera will move.
Page 33: Display: Ip Channel
Display: IP Channel This function is an advanced feature that is used to manage the cameras Click this button “Add selected” to add the camera. A green status button connected directly to your NVR as well as compatible IP cameras connected will appear indicating successful connection.
Page 34: Recording Configuration
Recording Configuration The recording configuration options are avail- able in the “Record” and “Capture” menus that are accessible from the Main Menu. From here you can access and change the default recording schedule (presented as a 24 hour 7 days a week grid and is color coded) for each camera connected.
Page 35: Record: Record
Record: Record · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu.
Page 36: Record: Schedule
Record: Schedule · Don’t forget to click “Save” By default, a Motion schedule has been enabled for each to apply settings. camera connected, however · Use the “Copy” function to you can change the sched- apply all settings to the other ule to suit your needs.
Page 37: Capture: Capture
Capture: Capture · Don’t forget to click “Save” As an added feature, you can enable and set a schedule for to apply settings. your NVR to take a snapshot · Use the “Copy” function to each time an event occurs. apply all settings to the other This is particularly useful for cameras.
Page 38: Capture: Schedule (8 Channel Model)
Capture: Schedule (8 channel model) · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu.
Page 39: Backup
Playback & Backup The Search function gives you the ability to search for and play previously recorded vid- eos as well as snapshots that are stored on your NVR’s hard drive. You have the choice of playing video that matches your record- ing schedule, manual recordings or motion events only.
Page 40: Search: General
Search: General Click the drop down menu to select the month that you would like to search Click the drop down menu to select the year that you would like to search Click the drop down menu to select from one or all cameras that you would like to search on and display for playback.
Page 41 Playback Interface Click to close Front Yard 12/07/2017 04:41:04 PM Back Yard 12/07/2017 04:41:04 PM Play Calendar Click on a camera to se- Playback Mode lect it (a surrounding blue square is shown). Camera List Staircase 12/07/2017 04:41:04 PM Side Gate 12/07/2017 04:41:04 PM Click and hold the timeline then drag left or right to...
Page 42 Playback Interface Click to close Front Yard 07/08/2017 10:18:44 AM Back Yard 07/08/2017 10:18:44 AM Staircase 07/08/2017 10:18:44 AM Play Calendar Playback Mode Double-click a camera to view full screen. Dou- Side Gate 07/08/2017 10:18:44 AM Back Yard 07/08/2017 10:18:44 AM Court Yard 07/08/2017 10:18:44 AM ble-click again to return.
Page 43: Search: Events
Search: Events Search: This function can be used to search, play and copy events to a USB flash drive. Click this to display a list of events that match your search criteria (as shown above). Double-click an event to play (the event will play full screen). Date: Click the calendar icon to select the month, year and date that you Click the checkbox next to each event to select it.
Page 44: Search: Quickshot
Search: QuickShot Search: This function can be used to search, play and copy snapshots to a USB flash Click this to display a list of snapshots that match your search cri- drive. teria (as shown above). Double-click a snapshot to display it full screen. You can also play a slideshow (see page 45 - Playing a Slideshow).
Page 45: Playing A Slideshow
Playing a Slideshow Front Yard 12/05/2017 10:36:44 AM Back Yard 12/05/2017 10:36:44 AM Staircase 12/05/2017 10:36:44 AM Play Side Gate 12/05/2017 10:36:45 AM Back Yard 12/05/2017 10:36:49 AM Court Yard 12/05/2017 10:36:49 AM Bedroom 12/05/2017 10:36:50 AM Living Room 12/05/2017 10:36:50 AM Click this to play the slideshow in reverse.
Page 46: Search: Quickreview
Search: QuickReview QuickReview allows you to play multiple normal recordings and motion events simultaneously from a single channel. With normal and event record- ings, the video is divided evenly depending on the split-screen mode that has been selected. For example, if the video is an hour long and you have selected Split-screens x 4, each split-screen will play for 15 minutes.
Page 47 QuickReview Playback Click to close Front Yard 12/07/2017 04:52:20 PM Front Yard 12/07/2017 05:29:41 PM Play Click on a split-screen to select it (a surrounding Split-screens blue square is shown). Front Yard 12/07/2017 05:51:13 PM Front Yard 12/07/2017 06:39:48 PM Within the split-screen selected, you can select a different time period on...
Page 48 QuickReview Playback Click to close Front Yard 12/07/2017 04:52:20 PM Front Yard 12/07/2017 05:29:41 PM Play Split-screens Front Yard 12/07/2017 05:51:13 PM Front Yard 12/07/2017 06:39:48 PM Timeline Time Period Video Type This button allows you to edit the video by set- wider playback compatibility on your computer Click and hold the slider left or right to change ting mark in and out points on your video which...
Page 49: System Configuration
System Configuration The options available give you complete con- trol on how your NVR is configured and how it operates. Some of the options such as dis- play resolution, time zone, email configura- tion, Daylight Saving and password creation are configured during the Startup Wizard. For experienced network users, your NVR pro- vides options that can be configured to suit your particular requirements.
Page 50 Display: Output · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Video Output: This option cannot be changed. Adjust accordingly. SEQ Mode: Select how many video channels you would like to display when your NVR is in sequence mode (select from one, four or six cameras).
Page 51: Network: Network
Network: Network · Don’t forget to click “Save” As SwannLink Peer-to-Peer technology is utilised to com- to apply settings. municate with your network · Click the “Default” button to and mobile device, config- revert back to default settings. uration of the network set- ·...
Page 52 Network: Network · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. UPNP: A network protocol designed to allow network connected devices to automatically configure the router for the purposes of remote access.
Page 53: Network: Switch
Network: Switch · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Switch Mode: When adding one or more cameras connected to your router, you need to change this to Manual Mode.
Page 54: Network: Email
Input a name for your email account, for example NVR8-7450. Ethernet cable or try a different port on your router. Receiver1: Input the email address that you want to send email alerts to. Search “less secure apps” at support.swann.com. Click for contents...
Page 55: Network: Email Schedule
Network: Email Schedule · Don’t forget to click “Save” to apply settings. · Use the “Copy” function to apply all settings to the other cameras. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu.
Page 56 Network: DDNS · Don’t forget to click “Save” Prior to developing our SwannLink Peer-to-Peer to apply settings. technology, our SwannDNS · Click the “Default” button to service was used to connect revert back to default settings. to your NVR remotely. This ·...
Page 57: Network: Rtsp
Network: RTSP · Don’t forget to click “Save” The RTSP function can be used to stream a camera’s to apply settings. live view image to your com- · Click the “Default” button to puter, using video streaming revert back to default settings. software such as VLC me- ·...
Page 58: Alarm: Alarm
Alarm: Alarm · Don’t forget to click “Save” The functions available here allow you to customize and to apply settings. configure how you would like · Click the “Default” button to your NVR to interpret from revert back to default settings. and respond to the alarm ·...
Page 59 Alarm: Alarm · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Push: Click the checkbox to send push notifications via the HomeSafe View app (alarm notification has to be enabled within the app - see “Alarm Mode”...
Page 60: Device: Hdd
Device: HDD · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. This function gives you the option of formatting your NVR’s hard drive, and it Connect a USB flash drive to copy events that you want to save.
Page 61: Device: S.m.a.r.t. (8 Channel Model)
In most circumstances, the information here will not be needed for general can instruct your NVR to continue saving to the drive. use of your NVR, however one of our Swann Helpdesk & Technical Support Self-check Type: There are three types available: staff may ask you to access this if you call for assistance.
Page 62: Device: Cloud
Device: Cloud · Don’t forget to click “Save” When the “Capture” function has been enabled, your NVR to apply settings. has the ability to copy snap- · Click the “Default” button to shots to the cloud via Drop- revert back to default settings. box.
Page 63: System: General
System: General · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Date: Video Format: Click the calendar icon to change the date. Select the correct video standard for your country.
Page 64: System: Dst
System: DST · Don’t forget to click “Save” The DST (Daylight Saving Time) function allows you to to apply settings. select the amount of time · Click the “Default” button to that Daylight Saving has in- revert back to default settings. creased by in your particular ·...
Page 65: System: Ntp
System: NTP · Don’t forget to click “Save” The NTP (Network Time Pro- tocol) function allows your to apply settings. NVR to automatically sync · Click the “Default” button to its clock with a time server. revert back to default settings. This gives it the ability to con- ·...
Page 66: System: Users
System: Users To change your NVR’s password, click the “Edit” button. The password has to the “Save” button then click “OK” to confirm. be a minimum of six characters and can contain a mixture of numbers and letters. Enter your new password again to confirm. Additional user accounts can also be enabled: Select “user1”...
Page 67: Advanced: Maintain
Advanced: Maintain · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Default User: Admin is the default user account. If multiple user accounts Click the checkbox for the camera that you want to restore or click “Select have been created, click the drop down menu to disable.
Page 68 Advanced: Maintain · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. IPC Upgrade: Click this button to upgrade the camera’s firmware from a USB flash drive.
Page 69: Advanced: Events
Advanced: Events · Don’t forget to click “Save” Whenever there is an event or if your NVR displays usual to apply settings. behaviour, you can be alerted · Click the “Default” button to to in multiple ways such as revert back to default settings. receiving an email, displaying ·...
Page 70: Advanced: Auto Upgrade
Advanced: Auto Upgrade · Don’t forget to click “Save” to apply settings. · Click the “Default” button to revert back to default settings. · Click the “Close” button to exit the Main Menu. Auto Upgrade: By default, your NVR will automatically download and install new firmware when available.
Page 71: System Status
System Status The various status tabs give you an overview of the various settings and options that have been selected for your NVR to function. Each action that your NVR performs as well as events detected are logged, which you can search and view.
Page 72: Search: Log
Search: Log Each action that your NVR performs as well as events detected are logged. These log files can be searched, viewed and copied to a USB flash drive for safe keeping. Start/End Date: Click the calendar icon to select the month, year and date that you would like to search on.
Page 73: System: Info
System: Info This tab displays technical information about your NVR as well as your device ID and QR code. If you call our help- desk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having.
Page 74: System: Channel Info
System: Channel Info Displays the Mainstream, Substream and Mobilestream settings used for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·...
Page 75: System: Record Info
System: Record Info Displays the recording settings for each camera connected. If you call our helpdesk for assistance, our staff may ask you to access this tab to assist them in solving any technical issues that you may be having. ·...
Page 76: Glossary
Glossary 3D-Noise Filter: Is an enhanced form of digital noise reduction. The advance- DNS server is automatically provided by your internet service provider. ment in technology enables noise to be filtered even more effectively from Auto-focus: Will adjust the lens of your camera to focus on an object being the image, even in low light conditions.
Page 77 Glossary Compound Stream: Indicates that your DVR or NVR is recording video and drive or hard drive to hold data. audio at the same time. Firmware: The software that operates a discrete device (e.g. your smart- Contrast: phone). It is referred to in this way rather than software as it is integral to the This increases the difference between the blackest black and the whitest white in the image.
Page 78 Glossary Optical Zoom: Live View: Is the default display mode for your DVR or NVR. Each camera Is a true zoom feature. It allows you to zoom in (or out) on an connected will be displayed on-screen. object to get a closer view by using the camera’s lens. MAC Address: OSD (On-screen Display): Display information from the camera such as time,...
Page 79 Glossary RTSP (Real Time Streaming Protocol): A network protocol designed to trans- has been manually entered. Sometimes used on older devices without UIDs mit video and audio information over networks and the internet in real time. to prepare for internet access. Saturation: Static DNS: This alters how much color is displayed in the image.
Page 80 Glossary UPnP (Universal Plug and Play): A network protocol designed to allow net- work connected devices to automatically configure the router for the purpos- es of remote access. Not required to be enabled when using UID. VCA (Video Content Analysis): Is a new method for triggering recording and events.
Page 81: Frequently Asked Questions
Can I change the camera’s default password? The reason this is happening is because your NVR cannot verify the camera Yes you can, go to our support center support.swann.com to download our that is connected to the camera input. Either a setting has changed (such as camera configuration software.
Page 82: Warranty Information
Any unit which proves defective during the stated period will be repaired with- out charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swann’s repair centres.
Page 83: Helpdesk & Technical Support
Tell us what you think! We are constantly working to improve the quality of our documentation, and we would appreciate your feedback. Click here to complete a short survey. Firmware Version: V7.1.0-20170525 Security Made Smarter M7450_VER1E070717 | © Swann 2017...

Swann PLATINUM DIGITAL HD Instruction Manual

Main Menu

Camera Configuration

Recording Configuration

Backup

System Configuration

System Status

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Summary of Contents for Swann PLATINUM DIGITAL HD

Table of Contents