Troubleshooting; Software Cannot Be Installed; Confirming Installation; Checking Your Computer Environment - Ricoh Ri 100 Operating Instructions Manual

9. Troubleshooting

This chapter describes troubleshooting procedures that are applicable to all functions of this machine
and what to do when print results are not satisfactory or error messages appear on the display.

Software Cannot Be Installed

This section explains how to troubleshoot software installation problems under different environments.

Confirming Installation

Check whether the software has been installed.
Checking icons
If the printer driver is properly installed, the machine icon appears in the [Devices and Printers] window.
If the icon does not appear, the software has not been installed. Try installing the software again. See
page 42 "Connecting the Computer and Installing the Printer Driver".
Checking ports
In the [Printer Properties] dialog box, check that USB connection or network printer is selected for the
port. To check the connection, perform a test print. If the test print is not printed, see page 204 "If Test
Print Fails".

Checking Your Computer Environment

Check the system requirements for installing the software.
Quick Install for USB
The CD-ROM may not be inserted properly.
Check that the CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive
is working properly.
The power cord or USB cable may not be properly connected.
Check that the power cord and USB cable are properly connected and not damaged.
The operating system is incompatible.
There is insufficient hard disk space.
Check that the computer's operating system is fully compatible with this machine. See page 28
"Checking the Computer and Installation Area".
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