Hapter; Troubleshooting; Troubleshooting Guidelines; Terminal Does Not Start - VeriFone Omni 3600 Installation Manual

Troubleshooting

NOTE
Troubleshooting
Guidelines
NOTE
Terminal Does Not
Start
Terminal Does Not
Turn Off
Terminal Display
Does Not Show
Correct or
Readable
Information
VeriFone follows stringent quality control standards in the manufacture of
Omni 3600 terminals. Each unit that leaves the factory receives numerous tests to
ensure quality and reliable operation. However, should you encounter a problem
in operation, read this section for possible causes and solutions.
The Omni 3600 terminal comes equipped with tamper-evident labels. Do not,
under any circumstance, attempt to disassemble the terminal.
The troubleshooting guidelines provided in the following section identify various
problems and suggest appropriate corrective actions. If you have problems
operating your Omni 3600 terminal, please read through these troubleshooting
examples. If the problem persists or if it is not described below, contact your local
VeriFone representative for assistance.
During normal, day-to-day operation of your Omni 3600 terminal, it is possible that
minor malfunctions may occur. Here are some examples of possible problems and
steps you can take to resolve them.
Perform only those adjustments or repairs specified in this guide. For all other
services, contact your local VeriFone distributor or service provider. Service
conducted by parties other than authorized VeriFone representatives may void
the product warranty.
•
Ensure that the smart battery charge state is not below the critically low level.
•
Recharge or replace the smart battery.
•
Ensure that you pressed the ENTER/ON key for approximately 3 seconds,
until the unit lit up.
The Omni 3600 terminal will not shut off or go into sleep mode while docked in the
Omni 3600 base. You must turn off a docked Omni 3600 terminal manually or
remove the Omni 3600 terminal from the Omni 3600 base to allow it to enter sleep
mode.
•
Recharge or replace the battery.
•
Dock the Omni 3600 terminal in a powered Omni 3600 base (if you have one)
to see if this clears the problem, which points to a discharged battery.
If the problem persists, contact your local VeriFone representative for assistance.
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HAPTER

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MNI NSTALLATION UIDE
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