Keypad Does Not Respond; Transactions Fail To Process - VeriFone VX 680 Installation Manual

T G
ROUBLESHOOTING UIDELINES

Keypad Does Not Respond

Keypad Does
Not Respond
Transactions
Fail to Process
60
VX 680 I
NSTALLATION
If the keypad does not respond properly:
•
Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly. With the VX 680 card reader, the
black magnetic stripe on the card should face down and inward, toward the
keypad and must be inserted from the top of the terminal (see
•
Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
Contact your VeriFone distributor or service provider.
•
If the manual transaction does not work, proceed to
Line.
Check the Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly and that the card is not removed
prematurely.
•
Ensure the MSAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see
•
Contact your VeriFone distributor or service provider.
•
If the manual transaction does not process, proceed to
Line.
G
UIDE
Transactions Fail to
Check the Telephone
Installing and Replacing MSAM
Check the Telephone
Figure 36).
Cards).