Smart Battery Will Not Charge; Blank Display; Terminal Does Not Dial Out; Printer Does Not Print - VeriFone omni 5 series Installation Manual

T G
ROUBLESHOOTING UIDELINES

Smart Battery Will Not Charge

Smart Battery
Will Not Charge
NOTE
NOTE

Blank Display

Terminal Does
Not Dial Out
Printer Does Not
Print
44
O 5 V X 5
MNI XXX AND
x
The V 6xx smart battery must initially receive a full charge to calibrate its full
charge capacity.
x
Allow the V 6xx terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
Conserve battery power by turning the V
terminal will not be used for several days, remove the battery from the terminal as
it continues to discharge even when the terminal is turned off.
x
The V 6xx terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
x
When the V 5xx/V
readable information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation. (For V
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
/V X 6 I G
XX XX NSTALLATION UIDE
x
x
6xx terminal display screen does not show correct or clearly
x
6xx terminals only.)
6xx terminal off when not in use. If the