Display Troubleshooting - Wacom CLINIQ 21UX DTZ-2100 User Manual

Display Troubleshooting

If you encounter problems with Cintiq display, refer to the following tables. Your problem may be described here,
and you can try the solution offered.
For the problems regarding tablet or pen, refer to the Troubleshooting chapter in the online Help that can be accessed
from the Wacom Tablet control panel.
Genera Problem
The message "OUT OF SCAN RANGE"
appears.
The message "NO INPUT SIGNAL"
■
appears.
The power lamp is lit orange, or flashes
■
orange and green
The message "CABLE DISCONNECT-
ED" appears.
No display. The LED is off.
■
When a still image is displayed for a long
period of time without refreshing the
screen, an afterimage remains for a short
period of time.
The input signal frequency is incorrectly set or not compatible with Cintiq. Connect
■
different monitor and set the refresh rate to some value between 50 to 75 Hz. If your
video card supports adjustment of the horizontal frequency, make sure it is set to same
value between 30 to 80kHz.
The resolution is se too high (1600 x 1200 max.)
■
Set the display property to detect plug and plug monitors.
■
Check the video cable for bent or broken connector pins.
■
Then properly connect the video cable.
If your computer is in the power management mode, move the mouse or hit any key on
■
your keyboard.
Verify that the graphics card is properly installed.
■
Check that your computer is turned on.
■
Check that the Cintiq video cable is fully connected.
■
Check the video connector and any video adaptors for bent or broken connector pins.
■
Then properly connect the video cable and necessary adaptors.
Verify that the AC power cable is connected, and that the Cintiq power switch is turned
■
on.
Verify that the Analog (VGA)/Digital (DVI) switch is properly set. ☞ P 10
■
Restart your computer after changing the position of the switch.
Use a screen saver or other power management feature.
Hint
25