Avaya 9600 Series Application Notes page 2

1. Introduction
These Application Notes describe the configuration steps required to integrate the Plantronics
EncorePro 530/540 Headsets and Plantronics HIS Adapter Cable with Avaya 9600 Series IP
Deskphones using H.323 and SIP protocols. The EncorePro 530/540 headsets provide two-way
audio with a flexible mic. This solution does not provide call control features directly from the
headset, such as answering or terminating a call from the headset. Volume control and mute are
provided directly from the Avaya IP deskphone.
2. General Test Approach and Test Results
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from the Avaya 9600 Series IP Deskphones with the
Plantronics EncorePro 530/540 Headsets and verifying two-way audio. The call types included
calls to voicemail, local extensions, and the PSTN.
The serviceability testing focused on verifying the usability of the Plantronics headsets after
restarting the Avaya 9600 Series IP Deskphones and re-connecting the headset to the deskphone.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member's solution.
Avaya's formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya's telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
JAO; Reviewed:
SPOC 1/15/2015
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
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