About This Document This document describes how to access Honeywell’s HRGX Performance Series embedded DVR remotely using a browser-based web client. This document is intended primarily for remote users. Overview of Contents This document contains the following chapters: • Chapter 1, Logging In •...
Performance Series HQA Digital Video Recorder Quick Install Guide 800-22737 Performance Series HQA Digital Video Recorder Quick Network Guide 800-22738 * These part numbers are subject to change. Please consult the Performance Series HQA DVR product webpage for the latest versions of these documents. www.honeywell.com/security...
Logging In This chapter includes: • PC requirements for the web client software • Logging in to the web client software • The web client software’s main page Preparing to Use the Device Web Client PC Requirements Table 1-1 PC Requirements Component Minimum Requirement Processor...
Open a Web browser window. Note These instructions were created using IE. You can use Internet Explorer (IE), Safari, Chrome, or FireFox. Figure 1-1 IE Window Enter the IP address Enter the DVR IP address in the address field. www.honeywell.com/security...
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Logging In | 19 For example, if your DVR’s IP address is 192.168.1.108, then enter http://192.168.1.108 in the address field. A message pops up asking if you want to install controls. Figure 1-2 Controls Installation Popup Message Click Install to install the controls. Note The relevant plug-ins might be blocked by your web browser security settings.
The LAN main window is divided into 4 main sections. See Figure 1-5. In LAN mode, you can select different channels and different modes at the bottom of the interface. Figure 1-5 LAN Mode Main Window Section 1: Function Buttons Figure 1-6 LAN Main Window Function Tabs www.honeywell.com/security...
Logging In | 21 There are six function tabs: • Preview: You are currently in the Live/Preview mode, where you can see all these tabs. • Playback: See Playback on page 103 • Alarm: See Alarms on page 109 • Setup: See Configuring Camera Settings on page 33 •...
Bi-Directional Communication Connection section in the User Guide for more about the audio connections. Disabling Bi-Directional Communication After turning on Bi-directional Communication, the Start Talk button turns into an End Talk button. Click this button to end bi-directional communication. www.honeywell.com/security...
Logging In | 23 Figure 1-11 End Talk Mode Button Instant Record Button Figure 1-12 Instant Record Button Click Instant Record, and the button turns blue. The DVR begins manual recording. Click Instant Record again to restore the DVR to the previous recording mode. Local Play Button The DVR can play back saved files (in the.dav format) in the PC.
Click to switch to various multi-channel screen Windows configurations. WAN Login After you have successfully logged in, you will be in WAN mode. In WAN mode, you can select different channels and different modes at the bottom of the interface. www.honeywell.com/security...
Logging In | 25 Figure 1-14 WAN Mode Interface The Difference Between LAN and WAN • In WAN mode, by default, the DVR system opens the main stream for the first channel and displays it on the monitor. The Open/Close button in the left pane does not work. Note The window display mode and the channel number are assigned by default.
Uninstalling the Web Control You can use the web un-install tool uninstall_web.bat to uninstall the web control plugin. Note Before un-installing the web control plugin, close all web pages. If you do not, then you might experience an error. www.honeywell.com/security...
Live Viewing This chapter includes: • A description of the DVR web client. • Descriptions of image/relay output settings, including image settings. • Descriptions of the Information available for viewing in live view, including system version, log, connection log, and online user information. Live Viewing Left-click a channel name in Section 2, the Monitors Channel section, to select that channel for viewing.
Turn audio On or Off. Note This control has nothing to do with the system audio setup. Close Window Close video in the current window. Image/Relay-out Settings Configuring Image Settings Here you can adjust the selected channel’s brightness, contrast, hue, and saturation. www.honeywell.com/security...
Live Viewing | 29 Figure 2-2 Image Settings Click to select one channel’s video. The currently selected channel border turns Green to indicate it is selected. Click the Image adjustment buttons in Section 8. See LAN Mode Main Window on page Table 2-3 Image Settings Setting...
Data Operation, Event Operation, Record Operation, User Management, Log Clear, and All. Search Click Search to find a log or logs that fit the search requirements (Begin time, End time, and Type). You can click Stop to terminate the current search. www.honeywell.com/security...
Live Viewing | 31 Table 2-4 Log Configurations Configuration Description Detailed Information Select one item to see its detailed information. Clear Click to clear the found log files. Note You can not clear by log file. Backup Click to backup the currently selected files to the selected PC. Connection Log Click Search to open the Connection Log interface.
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32 | Performance Series HQA Digital Video Recorder Remote User Guide Figure 2-7 Online User Configuration Interface You can see information about the DVR’s HDD, including the number, device name, status, free and total space, and S.M.A.R.T. www.honeywell.com/security...
Configuration This chapter includes descriptions about how to configuring the following: • Camera setup • Network setup • Event settings • Storage • General settings, including the following: • the device’s name and number • the interface language • the video standard •...
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Use this function to adjust video brightness when the entire picture is too dark or too bright. Select from 0 to 100. The recommended range is 40 to 60. Note The video might become hazy if you select a high brightness value. www.honeywell.com/security...
Configuration | 35 Table 3-1 Camera Conditions Setting Description Contrast Adjusts monitor window contrast. Select from 0 to 100. The default setting is 50. The recommended range is 40 to 60. The higher the value, the higher the contrast. Use when the video brightness is good, but the contrast is not.
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Compression Main Stream: Select from H.264H, H.264, or H.264B. Sub Stream: Select from MJPEG, H.264H, H.264, or H.264B. Smart Codec Reduces the video bit stream for non-important recorded video, to maximize storage space. Select either Stop or Start. www.honeywell.com/security...
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Configuration | 37 Table 3-2 Encoding Configurations Setting Description Resolution The DVR system supports various resolutions, which you can select from a dropdown list. Note The selection is different for each DVR series. The HQA DVRs can automatically detect a connected 720p or 1080p camera’s configured resolution (as 720p or 1080p) But you must manually configure the resolution (960H or below) for analog cameras, and 1080p HQA...
Select from four quality levels. Interval Set the snapshot frequency. The value ranges from 1s to 7s, or you can set a customized time. Copy Click to copy the currently selected channel’s setup to one or more other channels. www.honeywell.com/security...
Configuration | 39 Configuring Video Overlay Figure 3-4 Video Overlay Configurations Table 3-4 Video Overlay Configurations Setting Description Cover-Area 1. Select Preview or Record. 2. Click Set, then draw a privacy mask on the specified video in preview or on monitor video. The DVR system supports a maximum of four privacy zones.
Configuring the Channel Type By default, the channel type is set to Coax. You can change the channel type to UTP if unshielded twisted pair (UTP) cabling is used, or to IP if you want to connect to an IP camera. www.honeywell.com/security...
Configuration | 41 Figure 3-7 Channel Type Configuration Interface To change a channel type to UTP Select the UTP check box of the channel(s) that you want to change to UTP. Click Save to save your settings. Designating a Channel as IP There are two ways to designate a channel as IP: •...
If the DVR fails to display the model name of a found IP camera, click Device Search to rediscover the online IP cameras. The model name should appear in the Device list. Click Manual Add to manually add an IP camera. www.honeywell.com/security...
Configuration | 43 Figure 3-9 Manual Add Interface Manually configure the following settings: • Channel Select from a drop-down menu of options. • Manufacturer Select Private, Panasonic, Sony, Dynacolor, Samsung, AXIS, Arecont, ONVIF, PSIA, or General. • IP Address Enter the IP address for the camera. •...
You can not configure these values. • If you switch from the DHCP mode to the static mode, then you need to reset the IP parameters. The IP address, submask, gateway, and DHCP are read-only values when the PPPoE dial is OK. www.honeywell.com/security...
Configuration | 45 Table 3-5 TCP/IP Configurations Configuration Description IP Address 1. Use your PC’s keyboard to enter the IP address. 2. Set the Subnet mask and Default gateway. Note The IP address, subnet mask, and default gateway are not configurable when the Mode is set to DHCP. Preferred DNS Enter the DNS IP address.
Double-click the name of a wireless device to connect to it. Note Click Refresh to update the list of wireless network information. Configuring 3G/4G Click 3G/4G in the Network configuration interface to open the 3G/4G configuration interface. Click the 3G/4G Set tab to open the 3G/4G Set configuration interface. www.honeywell.com/security...
Configuration | 47 Figure 3-13 CDMA/GPRS Configuration Interface Table 3-7 3G/4G Configurations Configuration Description WLAN Type Select a 3G network type to distinguish this 3G module from different ISPs. Choose from WCDMA, CDMA1x, for example. APN & Dial No. APN and the Dial No. are important PPPoE parameters. The APN (Access Point Name) and the Dial No.
Click Save to save the changes. Reboot the device to activate these changes. After rebooting, the device should connect to the Internet through the PPPoE connection. The IP address is found in the WAN from the IP address column. www.honeywell.com/security...
Click Save Click Test to test the settings. Honeywell DDNS The Honeywell DDNS function works with a special DDNS server and special Professional Surveillance Software (PSS). Click DDNS in the Network configuration interface to open the DDNS configuration interface. 800-22740 - A - 02-2017...
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50 | Performance Series HQA Digital Video Recorder Remote User Guide Figure 3-16 DDNS Configuration Interface Operation Before you can use Honeywell DDNS, you need to enable this service and configure the proper server address, port value, and domain name. Table 3-9 DDNS Configurations...
Configuration | 51 Quick DDNS and Client-end Introduction Background Introduction If you use ADSL to log into the network, then the device IP is not fixed. The DDNS function allows you to access the DVR via the registered domain name. Additional to the general DDNS, the Quick DDNS works with the manufacturer’s device so that it can add the extension function.
On the Sync Time Right tab, you can create a list of IP addresses that are allowed to time sync (Trusted Sites) with the DVR. Click IP Filter in the Network configuration interface to open the IP Filter configuration interface. Click Sync Time Right to open the Sync Time Right tab. www.honeywell.com/security...
Configuration | 53 Figure 3-19 IP Filter-Trusted Sites Configuration Interface Click to enable Trusted Sites, and only the listed IP addresses can access the current DVR. Click Add to add a site to the list. The Add window opens. Select either IP Address or IP Section, IPv4 or IPv6, and then enter an URL. Click Save to add the address to the list and return to the IP Filter - Access Right window.
Configuring FTP FTP allows you to configure settings for remote storage. Before you can enable FTP, you must download or buy an FTP service tool. Refer to the Network Settings chapter of your User Guide for more information. www.honeywell.com/security...
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Configuration | 55 Figure 3-21 FTP Configuration Interface Table 3-11 FTP Configurations Setting Description Server IP Enter the IP address for the server. Port Enter the Port number for the server. User Name Enter the user name for logging into the server. Password Enter the password for logging into the server.
Enter the DVR’s IP address from the TCP/IP page. WAN IP Enter the router IP address. Configuring SNMP SNMP allows the communication between the network management work station software and the proxy of the managed device. It is reserved for a third party developer. www.honeywell.com/security...
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Configuration | 57 Click SNMP in the Network configuration interface to open the SNMP configuration interface. Figure 3-23 SNMP Configuration Interface Table 3-13 SNMP Configurations Configuration Description SNMP Port The listening port of the proxy program of the DVR. It is a UDP port, not a TCP port.
You can use a QR code and the scan function in the Hon View Touch app on your SmartPhone to add your DVR to your Honeywell devices in Hon View Touch. You can then access your DVR through the WAN.
Configuration | 59 Figure 3-25 P2P Configuration Interface Open the app in your smartphone. Note You can find the app in both the iOS App store and the Android Google Play store. to go to Live Preview. to open the Main Menu. Tap the Device Manager button, then select P2P to add the device.
Figure 3-27 Import Server Certificate Window Enter a Country name, a State, a City, Organization, etc, then click Create. A message appears to confirm that you have succeeded in creating a new server certificate. Figure 3-28 Server Certificate Confirmation Message www.honeywell.com/security...
Configuration | 61 Downloading a Root Certificate Click to open a File Download - Security Warning window. Figure 3-29 File Download Warning Click Open to open the Certificate window. Figure 3-30 Certificate Window Click Install Certificate to open the Certificate Import Wizard. 800-22740 - A - 02-2017...
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Click Next to open the Certificate Store window. Figure 3-32 Certificate Import Wizard - Certificate Store Window Select a location for the certificate. Click Next to complete the process. A message appears to let you know the process is complete. www.honeywell.com/security...
You can configure the system to generate a motion detection alarm when the minimum amount of motion (as defined by you) is detected in the video. Click Video Detect in the Event configuration interface to open the Video Detect configuration interface. www.honeywell.com/security...
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Configure a time during which, if another alarm is detected, the DVR will reset the recording time period/buzzer/tour/PTZ activation/snapshot but will not reactivate a screen prompt, an alarm upload, or an email. Choose from 5 to 600 seconds. Note This anti-dither time does not include the Delay time. www.honeywell.com/security...
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Configuration | 67 Table 3-14 WEB - Motion Detection Configurations Configuration Description Region 1. Select a motion detection type. 2. Click Set. The Motion Detection Set configuration interface appears. 3. Select the event detection area by left-clicking and dragging the mouse. There are 396 (PAL) or 330 (NTSC) small zones.
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Go to Main Menu Setting Network Email to configure the email settings. Refer to the User Guide for more information. Buzzer Click to enable the Buzzer function. When an alarm occurs, the buzzer beeps. www.honeywell.com/security...
Configuration | 69 Table 3-14 WEB - Motion Detection Configurations Configuration Description Message Enable to send a message to the device which supported the 3G/4G module when the event triggers. Click to enable the DVR to record a local alarm log. Alarm Upload Enable to allow Web Client to receive the alarm information when triggered by an event.
Click Diagnosis in the Event configuration interface to open the Diagnosis configuration interface. Figure 3-40 Camera Tampering Configuration Interface Click Set next to Channel. The Diagnosis window appears. Select the channel (camera) for which you want to configure diagnosis settings. www.honeywell.com/security...
Configuration | 71 Select the Enable check box to enable diagnosis for the selected channel. Click to configure the settings for the following parameters: • Stripe A vertical, horizontal, or diagonal stripe might occur due to electronic interference or age of the device. Click to set the sensitivity. •...
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72 | Performance Series HQA Digital Video Recorder Remote User Guide Figure 3-41 Remote Alarm Configuration Interface Table 3-15 Remote Alarm Configurations Configuration Description Enable Click to enable alarms. Select a channel from the drop-down list. Alarm Name Enter an alarm name. www.honeywell.com/security...
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Configuration | 73 Table 3-15 Remote Alarm Configurations Configuration Description Period Define a period during which motion detection is active. 1. Click Set. The Set configuration interface appears. 2. Click Set after a day of the week to set time periods for that day.
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Click to enable the Buzzer function. When an alarm occurs, the buzzer beeps. Message Enable to send a message to the device which supported the 3G/4G module when the event triggers. Click to enable the DVR to record a local alarm log. www.honeywell.com/security...
Configuration | 75 Configuring Face Detection Settings The DVR can recognize human faces, draw a rectangle around the face, and then trigger recording, snapshots, and alarms, for example. To configure face detection settings Click Face Detect in the Event configuration interface to open the Face Detection configuration interface.
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Target Filter 1. Click Set to configure the Target Filter area. The Set window opens. 2. Click and drag the box to resize it, then click Save to save the change and return to the Face Detect configuration interface. www.honeywell.com/security...
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Configuration | 77 Table 3-16 Face Detection Configurations Configuration Description Period Define a period during which motion detection is active. 1. Click Set. The Set configuration interface appears. 2. Click Set after a day of the week to set time periods for that day.
3G/4G module when the event triggers. Click to enable the DVR to record a local alarm log. Click Save to save your settings. Configuring for Abnormalities Click Abnormality in the Event configuration interface to open the Abnormality configuration interface. www.honeywell.com/security...
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Configuration | 79 There are seven types of abnormalities: • No Disk • HDD Error • Disk No Space • Net Disconnection • IP Conflict • MAC Conflict • Illegal Login You can configure how the system responds to each kind of abnormality. The configuration is similar for each type.
Configuring Storage Configuring Storage Schedules You can add or remove schedules for recording. There are five recording modes: General (auto), Motion Detect, Alarm, MD&Alarm, and Intel. You can configure up to six periods per day. www.honeywell.com/security...
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Configuration | 81 Click Schedule in the Storage selection tree to open the Schedule configuration interface. Figure 3-44 Schedule Configuration Interface The schedules are color-coded by type: • Green: General recording/snapshot. • Yellow: Motion detection recording/snapshot. • Red: Alarm recording/snapshot. •...
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Allows you to copy a channel’s setup to one or more other channels. Click Copy in the Configuration interface to open the Copy interface. Select channels to which to copy the current configurations, then click Save. Click Setup. The Setup configuration interface opens. Figure 3-45 Set Configuration Interface www.honeywell.com/security...
Configuration | 83 Configure the schedule, then click Save. Table 3-19 Schedule Configurations Configuration Description Channel Select a channel from the drop-down list. Regular Check to enable the Regular schedule mode. Motion Check to enable the Motion Detection schedule mode. Alarm Check to enable the Alarm mode.
Recording Setup. Stop Stop recording the current channel no matter what recording setup is applied to that channel. Start All/Stop All Click the All button, and then enable or disable recording on all channels. www.honeywell.com/security...
Configuration | 85 Configuring System Settings Configuring General Settings General Settings Figure 3-48 General Settings Interface Table 3-21 General Settings Configurations Configuration Description Device Name Enter a device name. Device No. Enter a channel number. Language Select a GUI language from the drop-down list. Note You need to reboot the device/DVR to activate this change.
Select a Time Zone for the DVR. Click to enable Daylight Saving Time (DST). Click to select a type, either Date or Week. Then configure a date and time when DST begins and ends. Click to enable the NTP server. www.honeywell.com/security...
Configuration | 87 Table 3-22 Date & Time Configurations Configuration Description NTP Server Enter the NTP time server address. Port Enter the NTP time server port. Upgrade Configure the synchronization period between the DVR and Period/Interval the NTP time server. Configuring Holiday Settings Click the Holiday Settings tab in the General settings configuration interface to open the Holiday Settings configuration interface.
Enable to display live video on a secondary "spot" monitor. Configuring Tours In the Tour interface, you can set the Tour Interval, Split mode, Motion Detection Tour, and Alarm Tour modes. Click Tour in the Display settings configuration interface to open the Tour settings configuration interface. www.honeywell.com/security...
Configuration | 89 Figure 3-53 Tour Configuration Interface Table 3-24 Display Tour Settings Setting Description Enable Tour Check to enable this function. Interval Adjust the length of the interval, which is how long each window displays for the current tour. Select from 5s to 120s. The default is 5s.
Select from None, Odd, Even, Space, or Mark. The default is None. Make your selections, then click Save. Configuring Video Matrix (BNC) Settings You can configure the matrix output channel, including the resolution and window split, and its interval. www.honeywell.com/security...
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Configuration | 91 To configure Video Matrix settings Click Video Matrix in the System configurations interface to open the Video Matrix configurations interface. Figure 3-56 Video Matrix Configurations Interface On the Video Matrix tab, configure the following settings: • Enable Select the check box to enable the zero-channel function or clear the check box to disable it.
The address you enter here must match with your PTZ camera’s address. If those addresses do not match, then you will not be able to control the PTZ camera. - Baud Rate Select an appropriate baud rate. The default setting is 9600. www.honeywell.com/security...
Configuration | 93 Table 3-27 PAN/TILT/ZOOM Configuration Interface Setting Description Data Bit Select an appropriate data bit. Select from 5 to 8. The default setting is 8. Stop Bit Select from: 1, 1.5, or 2. The default setting is 1. Parity Select from: None, Odd, Even, Space Mark.
You usually do not need to set the Source Port and Destination Port. There are a total of four IP groups. The recording channel applies to only one group (optional). There are 6 ID groups. therefore 6 different types of information about the video can be verified. www.honeywell.com/security...
Configuration | 95 Figure 3-60 ATM/POS Configuration Interface - Without Protocol Configuring Voice Settings Configuring the Voice Files In the File List tab, you can add audio files, listen to audio files, rename/delete audio files, and configure the audio volume. To configure Voice Files Click Voice in the System configurations interface to open the Voice configurations interface.
Users can belong to only one group. Click Account in the General settings configuration interface to open the Account settings configuration interface. www.honeywell.com/security...
Configuration | 97 Configuring User Accounts Figure 3-63 User Name Account Configurations There are two default users: • admin • a hidden user The hidden default user is for internal use only, and can not be deleted. If users log in without selecting a login user, the hidden default user is automatically used.
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Select System, Playback, and Real-Time Monitor privileges. Click Save to save these new settings. Modifying a User Click under Modify to open the Modify User configuration interface. Figure 3-65 Modify User Configuration Interface Change the settings, then click Save. www.honeywell.com/security...
Configuration | 99 Modifying a Password Click Modify to open the Modify User configuration interface. Click Modify Password in the Modify User configuration interface. Enter the old Password, then enter the new Password twice. Click OK to save the new password. Note Passwords can have up to 6 characters, numbers only.
Figure 3-69 Auto Maintain Configuration Interface Select when the DVR automatically reboots, both day and time. Select when the DVR automatically deletes old files. Click Save to save the new settings. Note Click Manual Reboot to manually reboot the DVR. www.honeywell.com/security...
Configuration | 101 Importing/Exporting Setup Files Figure 3-70 Import/Export Interface Table 3-29 Import/Export Operations Activity Description Config Import Use to import local setup files to the DVR system. Config Export Use to export the corresponding WEB setup to your local PC. Restoring to Defaults You can select to return Channel, Network, Event, Storage, and/or System settings to their defaults.
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102 | Performance Series HQA Digital Video Recorder Remote User Guide CAUTION An improper upgrade program could result in a device malfunction. www.honeywell.com/security...
Playback This chapter includes descriptions of the following: • Playing back recorded video • Downloading recorded video Playback Click the Playback tab at the top of the Main window. The Playback interface appears. Figure 4-1 Playback Interface 800-22740 - A - 02-2017...
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). You can play back in full screen mode. Use the playback control bar to control playback. Figure 4-3 Playing Back Video Playback control bar Note For one-channel playback, the system can not play back and download at the same time. www.honeywell.com/security...
Playback | 105 Downloading Video After generating a list of recorded video clips by clicking File List, select the files you want to download, then click Download ( Figure 4-4 Downloading Recorded Video The Download button becomes the Stop button, and it indicates the downloading progress (in a percentage).
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106 | Performance Series HQA Digital Video Recorder Remote User Guide Figure 4-5 Download by File/Download by Time Interfaces In this window, you can search for recordings or snapshots. Select the channel, recording type, and the recording time. www.honeywell.com/security...
Playback | 107 Watermark Figure 4-6 Watermark Interface Select a file and then click Verify to see if the file has been tampered with or not. 800-22740 - A - 02-2017...
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Alarms This chapter describes how to remotely activate the alarms. Activating Alarms Click the Alarm tab at the top of the Main window. The Alarm configuration interface appears. Note For information about configuring alarms, refer to the User Guide. 800-22740 - A - 02-2017...
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Select the sound file. You can use the web page un-install tool uninstall_web.bat to uninstall the web control plugin. Note Before uninstalling the Web control, close all web pages. If you do not, then you might experience an error. www.honeywell.com/security...