If A Problem Occurs - Sennheiser Flex 5000 Instruction Manual

If a problem occurs ...

Problem Possible cause
The transmitter
No connection to the power supply
does not switch
system.
on
The rechargeable battery is empty. Recharge the rechargeable battery.
The receiver
cannot be
The rechargeable battery is deep
switched on
discharged.
No connection to the power supply
system.
The audio plug is not properly
connected.
The audio source is switched off.
The volume of the analog audio
source is either set to the minimum
or is on mute.
The audio cable is defective.
No sound
The headphones are/induction
loop is not correctly connected to
the receiver.
The headphones are muted or the
headphone volume is adjusted too
low.
The receiver is not correctly paired
with the transmitter (e.g.
additional stethoset receiver/
receiver).
Cables are connected to both the
digital and the analog audio input.
No audio signal
when a digital
The connected digital audio source
audio source is
uses an incompatible audio format.
connected
Transmitter status
The
white and blue.
Possible solution
Check the connections of the power
supply unit.
Recharge the rechargeable battery for
several hours. If the rechargeable
battery is deep discharged, the
charging process might take a while
to start (up to 1 hour).
Check the connections of the power
supply unit.
Check the audio plug connection.
Switch the audio source on.
Increase the volume on the audio
source to at least a medium level/
deactivate the muting function on the
audio source.
Replace the audio cable.
Check the audio plug connection.
Check the settings of the headphones
used.
Pair the receiver with the transmitter
again.
Remove the cable from the analog
audio input.
Set the audio format of your audio
source to "PCM", with a sampling rate
LED flashes of max. 96 kHz (see the instruction
manual of the audio source).
If a problem occurs ...
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