Unified Messaging-No Dtmf Input Operation; Unified Messaging-On Hold Announcement Menu; Unified Messaging-Operator Service - Panasonic KX-NS1000 Feature Manual

20.1.65 Unified Messaging—Operator Service
20.1.63 Unified Messaging—No DTMF Input Operation
Description
Provides guidance to callers when several seconds pass without anything being entered by the caller.
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/Personal
Custom Serv— No DTMF Input Operation
20.1.64 Unified Messaging—On Hold Announcement Menu
Description
Allows callers (other than the first caller) in a queue to listen to prerecorded announcements or music. The On
Hold Announcement Menu can be recorded by the System Administrator with a telephone while using Web
Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone. When
the On Hold Announcement Menu is recorded, this feature is automatically enabled.
PC Programming Manual References
7.9 Utility—UM – System Prompts Customization
Operating Manual References
Manager Operation
2.2.2 Message Manager Features—
20.1.65 Unified Messaging—Operator Service
Description
Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party or service as needed. A maximum of 3 operators can be specified to receive calls in the day, night, lunch,
and break modes, and each operator can be assigned a mailbox for message-taking.
Note
•
Operator 1 in day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator's mailbox is the General Delivery Mailbox.
•
Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group (Incoming Call
Distribution Group).
Calls can be directed to an operator when:
a.
A caller does not or cannot send any DTMF signals to the Unified Messaging system (i.e., the caller does
not dial any digits).
b.
A caller dials "0" when the call is being handled by Automated Attendant service.
c.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service. After pressing the appropriate dial key, the caller is directed to an operator.
® 23.3 UM Configuration—[4-3] Service Settings—Custom Service
® 20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—External MSG Delivery/Auto FWD/
Personal Custom Serv—
422 Feature Manual
Recording Messages
Personal Custom Service
Document Version 2016-03