HP D2D Service And Maintenance Manual
Hp storageworks hp d2d backup system rack models service and maintenance guide (eh985-90937, may 2011)
Hide thumbs
Also See for D2D:
- User manual (210 pages) ,
- Installation and configuration manual (59 pages) ,
- Manual (52 pages)
Table of Contents
Advertisement
HP StorageWorks
HP D2D Backup System rack models
nl
service and maintenance guide
Abstract
This guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D Backup System:
HP D2D4324 G2 (12–disk)
HP D2D4312 G2 (12–disk)
HP D2D41 12 and HP D2D4106 G2 (12–disk)
HP D2D2502 and 2504 G2 (4–disk)
HP D2D41 12 G1 (12–disk)
HP D2D4004 G1 (6–disk)
HP D2D4009 G1 (12–disk)
HP D2D2502, 2503 and 2504 G1 (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP StorageWorks Smart Array RAID
controller products, which have their own user and service and maintenance guides. This document provides information on
only those aspects that are not covered in the existing guides.
HP Part Number: EH985-90937
Published: February 201 1
Edition: Fifth
Advertisement
Table of Contents
Troubleshooting
Related Manuals for HP D2D
Summary of Contents for HP D2D
- Page 1 HP D2D Backup System rack models service and maintenance guide Abstract This guide is intended for users who maintain the following rack-mounted models of the HP StorageWorks D2D Backup System: HP D2D4324 G2 (12–disk) HP D2D4312 G2 (12–disk) HP D2D41 12 and HP D2D4106 G2 (12–disk) HP D2D2502 and 2504 G2 (4–disk)
- Page 2 © Copyright 2009–201 1 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.21 1 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
-
Page 3: Table Of Contents
Overview..........................15 Part number........................15 Identifying a flash memory module failure..................15 Troubleshooting procedure....................15 Replacing the memory module, G2 HP D2D Backup Systems only..........15 Replacing the memory module, G1 HP D2D Backup Systems............17 3 Replacing the system motherboard .............19 Motherboard part numbers......................19 Before replacing the motherboard— a note about licenses............19 iLO2 licenses........................19... - Page 4 5 The HP SmartArray P410i and P812/P41 1 RAID controllers and HP SAS expander card (HP D2D4324 and 4312)............29 Overview..........................29 HP D2D4324........................29 HP D2D4312........................29 Part numbers........................30 Identifying a RAID contoller failure....................30 Before replacing a RAID controller — a note about licenses............30 P410i controller failure (HP D2D4324 and D2D4312)..............31 P41 1 controller failure (HP D2D4312)..................31 P812 controller failure (HP D2D4324)..................32...
-
Page 5: Introduction
1 Introduction This is the Service and Maintenance Guide for the following rack-mounted models of the HP D2D Backup System: G2 models: HP D2D4324 G2 (12–disk) HP D2D4312 G2 (12–disk) HP D2D41 12 and HP D2D4106 G2 (12–disk) HP D2D2502 and HP D2D2504 G2 (4–disk) G1 models: HP D2D41 12 (12–disk) -
Page 6: How Do I Tell Whether I Have A G1 Or G2 Product
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it does not use the same software (nor, in some cases, BIOS) as the ProLiant server. There are a number of ways of accessing the ProLiant documentation on the HP web. A quick method is to: Go to http://www.hp.com/support/manuals. -
Page 7: Using The Proliant Guide With Hp D2D4312 G2 Models
The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) – there are two per system. The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. -
Page 8: Using The Proliant Guide With Hp D2D4106/41 12 G2 Models
The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has 12 x 500 GB hard disks;... -
Page 9: Using The Proliant Guide With Hp D2D2502/2504 G2 Models
The part number for each 8 GB DIMM is 500662-B21. The HP D2D is supplied with an HP Smart Array P212 controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. -
Page 10: Using The Proliant Guide With Hp D2D41 12 G1 Models
495643-005, is the only processor that is supported. The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of the other disks fails, the online spare disk immediately takes its place. -
Page 11: Using The Proliant Guide With Hp D2D4004 And 4009 G1 Models
The configuration of the system memory is 8 GB (8 x 1 GB DIMMs). The part number for each 1 GB DIMM is 416356-001. The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about this card, search on http://www.hp.com/support/manuals. -
Page 12: Using The Proliant Guide With Hp D2D2502 G1 Models
The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part number for each 2 GB DIMM is 499276-061. The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed. For more information about this card, search on http://www.hp.com/support/... -
Page 13: Using The Proliant Guide With Hp D2D2503 G1 Models
The configuration of the system memory is 4 GB (4 x 1 GB DIMMs). The part number for each 1 GB DIMM is 416356-001. The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC) pre-installed. For more information about this card, search on http://www.hp.com/support/... -
Page 14: Post Messages And Troubleshooting
Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HP D2D. Please see the HP D2D Backup System User Guide for more information about connecting and using the system console. -
Page 15: The Flash Memory Module
Power cycle the HP D2D Backup System. The HP D2D will attempt to boot from the flash memory module. The flash memory module is at fault, if the reboot fails with the following message: “Cannot find any bootable media” or if the system fails to boot completely or if it attempts to PXE boot. - Page 16 The memory module for the HP D2D4324/4312 model does not have a cable. Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StorageWorks D2D Backup System User Guide.
-
Page 17: Replacing The Memory Module, G1 Hp D2D Backup Systems
See the previous section, if you are replacing the memory model in a G2 product. Power off and remove the cover from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the memory module (labeled 4 on the diagram). - Page 18 Be sure to update the HP D2D software to the latest version. This is done from the Web Management Interface (Settings/Software page), as described in the HP StorageWorks D2D Backup System User Guide. IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces, you may experience a message of “Devices Starting”...
-
Page 19: Replacing The System Motherboard
HP D2D4106/41 12 Backup System and the HP D2D2502/2504 Backup System is part number: 583724-001. All G1 HP D2D Backup Systems: The motherboard for all G1 products is the standard motherboard. Before replacing the motherboard— a note about licenses iLO2 licenses All G2 products are shipped with paper copies of the iLO2 licenses. -
Page 20: J27 Settings (Hp D2D4106/41 12 G2 And Hp D2D2502/2504 G2)
Very slow product performance (Running as RAID5 access to the disks, if the arrays had not failed themselves) Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from scratch) The units are shipped with paper copies of the SAAP license. If you no longer have this license and the board is still working, make a note of the license before you replace the motherboard. -
Page 21: After Replacing The Motherboard
(under Storage — Disk Storage Systems — Disk to disk Backup — HP D2D Backup Systems). Reboot the system. During the system BIOS boot process, when the prompt to Press F9 is visible, press the F9 key to enter the RBSU (ROM-based Setup Utility) or BIOS Setup. This is so that you can change. -
Page 22: G1 Products
All G1 products require a BIOS ID, but there are no other settings (or licenses). There is a special utility that allows you to edit the BIOS ID. It is called Setsys Utility for HP D2D Backup Systems (for USB Key-Media). -
Page 23: Battery/Flash Backed Write Cache (Bbwc Or Fbwc) Module Failures
The following example illustrates an alert for a failed RAID battery: ****************************************************************************** This is a system generated message from your HP StorageWorks D2D Backup System Email Notification From AB4032 6-Jun-2008 8:08:15 : The RAID battery backup has failed For further information please browse to https://AB4032.emea.hpqcorp.net (https://16.26.9.92) -
Page 24: Hp D2D4004,/4009 And D2D2502/3/4 G1 And G2
Figure 15 Example HP D2D4312 Storage—RAID page showing battery failure HP D2D4004,/4009 and D2D2502/3/4 G1 and G2 The status of the battery is reported on the Summary and Status-RAID pages of the Web Management Interface. Figure 16 Summary page showing a failed RAID battery Figure 17 RAID page showing a failed RAID battery (HP D2D2502/2504) Replacing the battery/flash capacitor module Battery/flash capacitor module location... -
Page 25: Hp D2D4312
Figure 18 FBWC module LEDs HP D2D4312 There are three BBWC batteries, one for each Smart Array controller (P410i and two P41 1 controllers), and they are located in the holder in the center of the HP D2D4312 Backup System. See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information. -
Page 26: Hp D2D2502/2504 G2
Figure 20 BBWC battery and P212 card, HP D2D4106/41 12 G2 HP D2D2502/2504 G2 The P212 card has one BBWC. Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2 HP D2D4004/4009 and HP D2D2502/3/4 G1 The P400 card has one BBWC. Battery/Flash Backed Write Cache (BBWC or FBWC) module failures... -
Page 27: Hp D2D41 12 G1
BBWCs Procedure Remove the cover from the HP D2D Backup System, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the battery (see previous section). Look at the LEDs on the battery. If LED 3 is steady, the battery must be replaced. It may also need replacing if it is blinking amber and there is no activity on LED 4. - Page 28 Replace the cover and power up the HP D2D. Check the status of the battery on the Summary page. If the system does not power up, the associated RAID card may need replacing.
-
Page 29: The Hp Smartarray P410I And P812/P41 1 Raid Controllers And Hp Sas Expander Card (Hp D2D4324 And 4312)
RAID controller is fitted with 512 MB RAM and one BBWC (battery backed write cache). The two P41 1 cards are used to connect the external storage shelves to the D2D 4312 and are located in PCI-e slots 5 and 6. Each card is fitted with 512 MB RAM and one BBWC (battery backed write cache). -
Page 30: Part Numbers
If the HP SAS expander card is at fault, disks will not be visible on the Storage-Shelves tab NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). -
Page 31: P410I Controller Failure (Hp D2D4324 And D2D4312)
BBWC. (Follow the cables back to identify to which card each battery is connected.) Power off the HP D2D Backup System. Remove the cover from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P41 1 controllers in PCI-e slots 5 and 6. -
Page 32: P812 Controller Failure (Hp D2D4324)
See also the rear view drawings in Chapter 1. The FBWC is an integral part of the card. Power off the HP D2D Backup System. Remove the cover from the HP D2D, as described in the appropriate HP ProLiant Maintenance and Service guide, and locate the P812 controllers in PCI-e slots 4, 5 and 6. - Page 33 Table 7 Cabling to HP SAS expander card (HP D2D4312) (continued) SAS cable Connector A (left) on the Port 8C on the SAS expander card motherboard SAS cable Connector B (right) on the Port 9C on the SAS expander card motherboard Figure 27 Cabling showing the SAS expander card Figure 28 Cabling showing the backplanes...
-
Page 34: The Hp Smartarray P212 Raid Controller (Hp D2D2502 G2, 2504 G2, 4106 G2, 41 12 G2)
6 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 41 12 G2) Overview The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with 512 MB RAM and BBWC (battery backed write cache). HP D2D2502 G2... -
Page 35: Identifying A Raid Contoller Failure
RAID card failures are also reported in the Log and in email alerts, if you have set them up. For example: cache module failure. NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket (from the Administration-Support web page). - Page 36 PCI cage from the HP D2D and disconnect the failed card from the cable. Replace it with the new card (1) and secure it to the bracket (2). Figure 31 Inserting a P212 card into an HP D2D4106/41 12 Figure 32 Inserting a P212 card into an HP D2D2502/2504 Reconnect the card to the existing BBWC cable.
-
Page 37: The Hp Smartarray P400 Raid Controller (D2D4004/4009/2500 G1)
7 The HP SmartArray P400 RAID controller (D2D4004/4009/2500 G1) Overview The following HP D2D Backup Systems use the HP SmartArray P400 RAID controller fitted with 512 MB RAM and one BBWC (battery backed write cache). HP StorageWorks D2D4004 and D2D4009 G1... -
Page 38: P400 Controller Failure
Replacement cards are supplied with a cable to connect the P400 controller to the BBWC, but this cable is too short for use in the HP D2D. It is normally sufficient to replace the P400 controller and/or battery, leaving the existing cable that connects the card to the BBWC in place. If the existing cable is damaged (for example, bent pins), you must order a separate replacement cable. - Page 39 It is not long enough to connect to the BBWC. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance and Service guide, and power on the HP D2D Backup System. Replacing the HP Smart Array P400 controller...
-
Page 40: The Hp Smartarray P800 Raid Controller (Hp D2D41 12 G1 Only)
8 The HP SmartArray P800 RAID controller (HP D2D41 12 G1 only) Overview The HP StorageWorks D2D41 12 G1 Backup System uses the HP SmartArray P800 RAID controller fitted with 512 MB RAM and two BBWCs (battery backed write cache). IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP SmartArray P400 RAID controller and have one RAID battery. -
Page 41: Replacing The Hp Smart Array P800 Controller
Replacing the HP Smart Array P800 controller For detailed instructions on replacing the P800 controller, refer to “HP Smart Arrays for HP ProLiant Servers User Guide”. The replacement P800 controller is supplied without the BBWC batteries. The BBWCs must be removed from the failed board and installed on the replacement board. Instructions for doing this are also provided in the user guide. -
Page 42: Support And Other Resources
Support and other resources Related documentation In addition to this guide, the following documents provide related information: ‘Start here' poster for an overview of the HP D2D (available in English, French, German and Japanese) HP D2D Backup System user guide... -
Page 43: Hp Technical Support
WARNING! Indicates that failure to follow directions could result in bodily harm or death. CAUTION: Indicates that failure to follow directions could result in damage to equipment or data. IMPORTANT: Provides clarifying information or specific instructions. NOTE: Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.com/support... -
Page 44: Documentation Feedback
Documentation feedback HP welcomes your feedback. To make comments and suggestions about product documentation, please send a message to storagedocsFeedback@hp.com. All submissions become the property of HP.