Ricoh B064 SERIES Service Manual page 1348

IFAX TROUBLESHOOTING
Communication
Route
Between machine
and e-mail server
...continued
Between e-mail
server and internet
B819/B820
CÓPIA NÃO CONTROLADA
Item
3. E-mail server
1. E-mail account on
the Server
2. E-mail server
3. Destination e-mail
address
4. Router settings
5. Error message by
e-mail from the
network of the
destination.
CÓPIA NÃO CONTROLADA
Action [Remarks]
Make sure that the client devices which have
an account in the server can send/receive e-
mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the PC can log into the e-mail
server.
Check that the account and password stored
in the server are the same as in the machine.
[Ask the administrator to check.]
Make sure that the client devices which have
an account in the server can send/receive e-
mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
Make sure that the e-mail address is actually
used.
Check that the e-mail address contains no
incorrect characters such as spaces.
Use the "ping" command to contact the router.
Check that other devices connected to the
router can sent data over the router.
[Ask the administrator of the server to check.]
Check whether e-mail can be sent to another
address on the same network, using the
application e-mail software.
Check the error e-mail message.
[Inform the administrator of the LAN.]
38 SM