Reversal; External Reversal; Manual Entry - VeriFone VX690 User Manual

4.1.4 Reversal

NOTE! A reversal can only be done to a transaction that is still in the terminals
memory.
Press the Menu icon from the screen and choose REVERSAL.
ENTER RECEIPT NUMBER: The terminal suggests the number of the last transaction. Accept by
pressing Enter. Otherwise, type the wanted receipt number and press Enter.
The terminal informs CANCELLATION APPROVED, and prints out the receipts.
TRANSACTION DOESN'T EXIST: The receipt number is incorrectly typed or the transaction has
been sent forward from the terminal.

4.1.5 External reversal

With the external reversal you can void a transaction that has been made with another terminal of
your company.
Select the Menu icon from the screen and choose External reversal.
ENTER RECEIPT NUMBER: Type the transaction's receipt number from the original receipt.
INPUT SN: Enter the serial number of the terminal from the receipt.
TRANSACTION TIME HHMM?: Type the time of the transaction from the receipt.
PLEASE INSERT CARD: Insert the card that the transaction has been made with into the chip reader.
The terminal connects and voids the transaction. The terminal informs CANCELLATION APPROVED
and prints out the receipts.

4.1.6 Manual entry

In order to manually type a card number during a transaction, press the * key when the terminal
informs INSERT/SWIPE OR PRESENT CARD.
CARD NUMBER: Type the card number and press Enter
EXPIRY DATE: Type the card's expiry date and press Enter
CREDIT / DEBIT: Choose the payment method.
ENTER AMOUNT: Type the complete amount and press Enter
DIAL YES / NO: If you want the terminal to make an automatic authentication for the transaction
choose YES
NOTE! Manually entered transactions must be authenticated. If you pass the authentication by
choosing NO the terminal will ask for authentication code. Call to the authorization centre and ask for
an authentication code. Type in the code given to you and press Enter. You can pass this by typing
9999. In this case the responsibility of the transaction is yours.
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