Dcc Forced Sale / Offline Mode; Dcc Foreign Currency Reversal - VeriFone VX series Quick User Manual

DCC Forced Sale / Offline Mode

1. From the idle screen, either press the downward button situated on the screen in the bottom left hand
corner (Touch screen specific) or press the far most left button directly underneath the screen (Non-
touch screen specific).
2. Select FORCE (select corresponding function button).
3. Insert Chip Card into terminal chip reader or swipe card or key card number.
4. Enter the Sale Amount and press ENTER.
Cardholder must be given a choice of accepting DCC or paying in the local currency.
5. Does the cardholder wish to pay in own currency?

Select YES to accept DCC & process the transaction in the cardholder's currency.

Select NO to reject DCC & process the transaction in the local currency.

Select PRINT RATE to print the DCC quote.
6. The terminal will prompt you to Enter the Authorization Code, received over the phone. (Note: select
'Alpha' to change from numeric to alpha characters).
7. If a chip card, hand the terminal to the cardholder to enter their PIN.
8. Remove the merchant copy receipt by tearing.
9. If a non-chip card, obtain and verify the cardholder's signature on the merchant copy receipt. Is the
signature valid?
a. Yes, press ENTER.
b. If signature is not valid, select No or press CANCEL.
Finally, a CARDHOLDER copy receipt is printed.

DCC Foreign Currency Reversal

In the event that the cardholder was not given the CHOICE & does not wish to proceed with the transaction in
their own currency, the DCC transaction should be reversed in the following way:
1. From the idle screen, either press the downward button situated on the screen in the bottom left hand
corner (Touch screen specific) or press the far most left button directly underneath the screen (Non-
touch screen specific).
2. Select VOID (select corresponding function button).
3. Enter Invoice Number from the original sale receipt.
4. Enter User Password & select Enter.
5. The invoice amount will be displayed on the screen. Confirm the amount to be voided.
a. Yes, press ENTER.
b. If signature is not valid, select No or press CANCEL.
6. Remove the merchant copy receipt by tearing.
7. Press ENTER and the CARDHOLDER copy receipt prints. The reversal is complete.
8. Insert Chip Card into terminal chip reader or swipe card or key card number.
9. Enter the Sale Amount and press ENTER. This time select NO to reject DCC & process the transaction in
the local currency.
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