Issue Acknowledgment; Report Explanations - VeriFone VX690 User Manual

Actions = Contact the Acquirer and check why the batch has been rejected. If the batch needs to be
sent again, it will be done by Verifone, contact customer service. If the batch has already been
processed through other ways, the issue can be acknowledged.
PARTLY REJECTED = Part of the transactions that the batch contains have been rejected.
Actions = Contact the Acquirer and check why the batch has been partially rejected. When the batch
has been processed the issue can be acknowledged.

4.3.6 Issue acknowledgment

Press reports and Enter.
Choose ISSUE REPORT.
Select ACKNOWLEDGE ISSUE.
ISSUE ID: Type in the four-digit number that is next to the issue and press Enter.
The terminal connects to Verifone reporting, acknowledges the issue and displays on the screen
ISSUE ACKNOWLEDGED.
If the acknowledgment fails, the screen displays COULD NOT ACKNOWLEDGE ISSUE.
NOTE! Once an issue is acknowledged, it cannot be sent again.
Acknowledging an issue is always the responsibility of the Merchant.

4.3.7 Report explanations

The batch report lists transactions by their card type. After this the report shows the total count of
transactions and their total amount.
SENT TO TCS: The total count and amount of transactions that are sent to Verifone reporting as
online transactions
NOT SENT TO TCS: The total count and amount of transactions that have not been sent to Verifone
reporting as online transactions.
YHTEENSÄ: The total count and amount of all the transactions in the terminal's memory.
BATCH SENDING OK: the batch sending is ok.
MAKSUPAATEPALAUTE: Acknowledgement of the previous batch by the acquirer. This is printed if
the batch has been received and forwarded by the Acquirer. This does not come on weekends and
bank holidays, or if the terminal has not been in use.
AID TABLE, BIN TABLE and KEYS: These are updated if they have been changed.
KIELTOLUETTELO: this shows the amount of cards on the blacklist.
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