Blacklist; Issue Report - VeriFone VX690 User Manual

4.3.4 Blacklist

The terminal updates the blacklist automatically during the batch sending. You can also download the
blacklist manually if it is missing from the terminal.
Select the Settings menu from the screen and press Enter.
Choose DOWNLOAD
Choose FROM HOST
Choose BLACKLIST and select FULL or UPDATE.
FULL = Terminal downloads the full blacklist
UPDATE = Terminal updates the blacklist
The terminal connects to Verifone reporting and downloads the blacklist from the bank. The terminal
prints out to the receipt the amount of cards on the blacklist.

4.3.5 Issue report

The terminal sends all transactions forward from its memory to Verifone reporting. From this service
the batches are forwarded daily to the chosen Acquirer. If any problems occur during the forwarding
of the batches, the terminal will print out information about the situations on an issue report. In order
to save paper, the terminal will print out 20 issues at the most.
Here are listed all the types of issues that can be printed on the issue report, and also the proper
actions that will fix the problem. The issue report will be printed from the terminal during a batch
sending until the issues are acknowledged or fixed.
NOTE! Once an issue is acknowledged, it cannot be in any cases sent again.
Acknowledging an issue is always the responsibility of the Merchant.
OLD TRANSACTIONS = Over 20 days old transactions have been sent to Verifone reporting.
Actions = Batch can be forwarded by Verifone. Contact customer service. If the transactions have
already been processed through other ways, the issues can be acknowledged.
SENT TO BANK FAILED = Sending of a batch to the receiver has failed.
Actions = Contact your Acquirer and check why the sending has failed. If the batch must be sent
again, it will be done by Verifone, contact customer service. If the batch has been processed, the
issue can be acknowledged.
NOT SENT, CONTAINS DUPLICATES = Batch has not been sent forward because it contains
duplicate material.
Actions = Contact your own Acquirer and check the duplicates that the batch contains. If the batch
must be sent again, it will be done by Verifone, contact customer service. If the batch has been
processed through other ways, the issue can be acknowledged.
SENT TO BANK, REPORT OVERDUE = Batch has been forwarded to the receiver, but the report
has been delayed.
Actions = Contact the Acquirer and confirm that the batch has been successfully received.
Acknowledge the issues.
ALL REJECTED = Batch has been rejected by the receiver
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