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Troubleshooting guide
The unit is on but cannot be operated.
Recording drive or playback drive has not been selected
properly.
Some operations may be prohibited by the disc.
The unit is hot ("U59" appears on the display). Wait for "U59" to
disappear.
One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [ 8 ] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [ 8 ] on
the main unit for about 10 seconds. The unit is forcibly
switched to standby.
Alternatively, disconnect the AC mains lead, wait one
minute, then reconnect it.
2 Press [ 8 ] on the main unit to switch it on. If the unit still
cannot be operated, consult the dealer.
Cannot eject disc.
The unit is recording.
The unit may have a problem. While the unit is off, press and
hold [ g ] and [CH 1 ] on the main unit at the same time for
about 5 seconds. Remove the disc and consult the dealer.
If the Child Lock function is activated, above operation does not
work. Cancel the Child Lock function. (➡ 95)
Cannot tune channels.
Cannot download channel presets from the
television.
Check the connections. (➡ 16, 101)
You must connect to a VIERA Link (HDAVI Control 3 or later)
compatible TV with an HDMI cable to download channel presets.
Startup is slow.
Make sure that "Power Save" is set to "Off". (➡ 94)
Startup takes time in the following situations:
– A disc other than a DVD-RAM is inserted.
– The clock is not set.
– Immediately after a power failure or the AC mains lead is
connected.
– When the unit is connected with an HDMI cable.
Recording, timer recording and
copying
Cannot record.
Cannot copy.
You can not record to the disc by pressing the [ * REC].
BD-RE with a cartridge cannot be recorded or copied.
You haven't inserted a disc or the disc you inserted cannot be
recorded on. Insert a disc the unit can record onto. (➡ 8, 9)
The disc is unformatted. Format the disc.
-RW(V) +R +R DL +RW
The disc is protected with DVD Management or Blu-ray Disc
Management. (➡ 84)
Some programmes have limitations on the number of times
they can be recorded (CPRM). (➡ 118)
You cannot record when there is not enough space or when the
number of titles has reached its limit. Delete unwanted titles or
use a new disc. (➡ 26, 47, 85, 90)
-R -R DL -RW(V) +R +R DL +RW
you cannot copy. Delete unnecessary titles from the HDD and
then copy. (➡ 26, 47, 85)
– If there is not enough space available on the HDD (If you will
copy titles from the HDD to a blank disc and fi ll the entire
disc, HDD disc space equivalent to 4 hours of SP mode
recording is necessary)
– If the number of recorded titles and the number of titles to be
copied has exceeded 499.
You cannot record and copy on fi nalised discs. However, you
can record and copy again if you format BD-RE and DVD-RW.
Due to peculiarities of DVD-R, DVD-R DL, DVD-RW (DVD-Video
format), +R, +R DL and +RW you may be unable to record onto
or edit them if you either insert and remove the disc or switch the
unit on and off while a disc is loaded, a total of 30 times.
The discs recorded on this unit may not be recordable on other
RQT9428
Panasonic Recorders.
Discs recorded on equipment other than this unit may not be
110
able to be recorded to.
BD-RE BD-R RAM
(➡ 85)
In the following situations,
This unit cannot record NTSC signals to discs that already
have PAL signal recordings. (However, both types of
programmes can be recorded onto the HDD, BD-RE or BD-R.)
Play of discs recorded with both PAL and NTSC on another
unit is not guaranteed.
Some broadcasts are copyright protected.
Cannot record from external equipment.
Check that the connection is correct. (➡ 57, 58, 101)
Select the input channel for the equipment you have
connected.
"One time only recording" title recorded to HDD from the
equipment connected to the external input cannot be copied to
BD-RE or BD-R due to the copyright protection regulations.
Use the DVD-RAM compatible with the CPRM.
Cannot record 2 programmes simultaneously.
It cannot in following conditions.
– Record 2 digital broadcasting programmes in other than DR
mode
– Record 2 programmes from external input
– Record 2 programmes to disc
– When performing high speed copying (1 programme can be
recorded to HDD)
– Recording from DV input, while "Recording via AV2 input"
Timer recording does not work properly.
The timer programme is incorrect or different timer programme
times overlap (
is displayed). Correct the programme. (➡ 36)
The programme is not in timer recording standby. (The timer
icon " z " in the timer recording list is grey.) (➡ 35)
Set the clock. (➡ 94)
The programme information in the TV Guide system may not
be correct. It is recommended to modify the start and end times
to allow a margin of a few minutes. (➡ 34)
Cannot timer record to the disc.
It cannot timer record in following conditions.
– Unformatted disc
–
-R -R DL -RW(V) +R +R DL +RW
– Timer record to DVD-RAM in DR mode
– Disc with protect setting
– Destination disc for timer recording is registered already.
– Timer recording for "One time only recording" programme is
set to DVD-RAM not compatible to CPRM.
The timer programme remains even after
recording fi nishes.
The timer programme remains if set to daily or weekly. (➡ 34)
A part or whole of a recorded title has been lost.
If there is a power failure or the plug is disconnected from the
household mains socket while recording or editing, the title may
be lost or the HDD/disc may become unusable.
You will have to format the disc (
) or use a new disc. We cannot offer any guarantee
+RW
regarding lost programmes or discs. (➡ 85, 90)
If you use Auto Renewal Recording, the old title will be deleted
after the new title is recorded. (➡ 35)
Cannot copy to a disc using the high speed
mode.
High speed copying cannot be performed depending on the
disc or title that is being copied. Refer to "When is the time high
speed copy is not possible?" for details. (➡ 52)
When copying, it takes a long time even when
high speed mode is selected.
Use a disc that is compatible with high speed recording. Even if
the disc is high speed recording compatible, the maximum
speed may not be possible due to the condition of the disc.
It takes longer than normal to copy many titles.
You cannot high speed copy to DVD-R titles longer than 6
hours when using other Panasonic DVD Recorders that are not
compatible with EP (8 hours) mode recording.
HDD BD-RE RAM -RW(V)
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