Frequently Asked Questions - VTech VC7151-102A User Manual

Frequently Asked Questions

Below are the questions most frequently asked about the cordless telephone.
My telephone does not
work at all.
The display shows
No line. I cannot get a
dial tone.
I get noise, static, or
weak signals even when
I'm near the telephone
base.
The display shows
To register HS, see
manual to register. The
handset does not work
at all.
The display shows Low
battery and
flashes.
The display shows
Replace batt in
Contact X. I want to
replace the battery and
erase the displayed
message.
The battery does not
charge in the handset
or the handset battery
does not accept charge.
The telephone does not
ring when there is an
incoming call.
Make sure the telephone base is installed properly, and battery is
installed and charged correctly. For optimum daily performance, return
the handset to the telephone base after use.
Make sure the handset has registered to the telephone base.
Disconnect the telephone line cord from your telephone and connect
it to another telephone. If there is no dial tone on that other telephone
either, then the telephone line cord may be defective. Try installing a
new telephone line cord.
If changing telephone line cord does not help, the wall jack (or the
wiring to this wall jack) may be defective. Contact your telephone
service provider.
You may be using a new cable or VoIP service, the existing telephone
jacks in your home may no longer work. Contact your service provider
for solutions.
Move your phone to a higher location. The phone may have better
reception in a high area.
If you subscribe to digital subscriber line (DSL) high-speed Internet
service through your telephone line, make sure you install a DSL
filter (not included) between the telephone line cord and telephone
wall jack. Contact your DSL service provider for more information.
If other phones in your home are having the same problem, contact
your telephone service provider (charges may apply).
The handset is deregistered from the telephone base. Place the
handset in the telephone base to register it back. The handset shows
HANDSET X Registered and you hear a beep when the registration
process completes. This process takes about 90 seconds to complete.
Place the handset in the telephone base or charger for charging.
You need to replace the sensor batteries as follows:
Press and hold CANCEL on the handset or telephone base to
1.
erase the message.
2. Remove the old batteries from the battery compartment, and then
press the pair key.
3. Insert new batteries into the battery compartment.
Make sure the handset is placed in the telephone base or charger
correctly.
If the battery is completely depleted, charge the battery for at least
30 minutes before use.
You may need to purchase a new battery.
Make sure the ringer volume is not set to off.
The handset may be too far from the telephone base. Move it closer to
the telephone base.
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