Call Handling; Mute; Hold; Hold (Call Retrieve) - Mitel 5224 User Manual

CALL HANDLING

MUTE

To mute an active call when using the handset, speakerphone or
headset:
Mute ............. Press
ON
(Person on the other end
Mute Press
OFF ...........
(Person on the other end

HOLD

Hold Press
ON ..... (HOLD)
Hold
OFF ... Phone that placed call on hold:
Lift Handset
1.
Press
2. Flashing Line
COMMON USES OF CALL RETRIEVE
Retrieving call on hold on the receptionist's phone

After answering a call on the main line, the receptionist
may put the call hold then make a page to retrieve it
(i.e., "Susie, pick up call on
To retrieve held call on the receptionist's phone, at any phone:
Press Call Retrieve and dial the extension given in the page
Retrieving call on hold on your desk

If you are speaking with someone and need to go to a
different area of the building, you can put the call on
hold then retrieve it from a different phone:
1. Put the call on hold (at your desk phone)
At any other phone in the system:
2. Press Call Retrieve (or dial

TRANSFER

To transfer an active call to another person:
Press
1. (TRANS/CONF)
2. Dial the number of the third party
Transfer Options:
Unsupervised Transfer ....... Hang Up (use
Supervised Transfer ........... Follow these steps:
Transfer ................
CANCEL
Mitel 5224 IP Phone User Guide (MN 3300 ICP)
August 21, 2008
key ( turns
(MUTE) MUTE
LED
will not hear you
key
(MUTE) (MUTE turns
LED
will hear you
key
Any other phone:
Press
1.
CALL RETRIEVE

(or dial
key Dial extension number that
2.
placed the call on hold
:
").
3801
x
(from a different phone)

45) and dial your extension
key
(automatically places call on Hold)
(can use Phonebook to dial number)
RELEASE
(a.) Consult about the transfer
(c.) Hang up (use
RELEASE
Press key
(CANCEL)
The person on hold is automatically taken
off hold when is pressed
CANCEL
)
ON
)
)
OFF
)
Key
45)
softkey)
softkey)
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
______________________________
Page 4