Advanced Call Handling - Mitel 6930 Quick User Manual

Quick User Guide
Call History
The Call History application displays a list of your missed, outgoing and received calls as
well as My Mobile and Missed calls. You can view, delete and dial out to call history
entries as well as copy entries to the Contacts application.
Call History
Filters
Copy to
Contacts
Dial Softkey
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes
red and the (Voicemail) icon displays on the status bar indicating that voicemail
messages are available. You can access your voicemail service by pressing the
Voicemail key
Visual voicemail
Visual voicemail enables access to voicemail system and displays a count of all, new
and recorded voicemail messages.
Note: Voicemail and visual voicemail functionality must be configured by your System Administrator.
ECT
TM
Copyright 2017, Flip Connect LTD. All Rights Reserved.
Better . Connected
All, New, and
Recorded
Voicemails
Delete Entry
Softkey
Call Type Indicator
Missed Call Copy to Contacts
Received Call
Outgoing Call
Dial Softkey
Scrollbar
Enabling visual voicemail
Entry Details
(Name/Number,
Time, Date)
1. Press the
2. Navigate to Voicemail using the left navigation key and then press the Select softkey
Delete Entry
Softkey
3. Press the Select softkey to select the key opens Voicemail App checkbox.
4. Press the Save softkey.
Note: For security reasons, the password can be enabled only from the user login screen.
Note: For additional visual voicemail functions, refer to the Mitel MiVoice 6930 IP Phone User Guide.

Advanced call handling

The Mitel MiVoice 6930 IP Phone provides a method for transferring calls through the
Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
2. Press the Transfer softkey.
The active call is placed on hold.
3. Enter the transfer recipient's number and press the Transfer softkey.
Creating a multi-party conference call
1. Ensure you are on active call with one of the parties with whom you wish to create a
conference.
(Settings) key on the phone to access the Static Settings menu.
Play a Voicemail
Urgent Voicemail
Send Voicemail
to a Number