Call Handling - Mitel MiVoice 6920 Getting Started

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CALL HANDLING

MAKE an outside call:
Dial 9 + 1 + area code
Dial the telephone number
TRANSFER:
Press the Transfer softkey
Dial the extension number
 optional
(Announce the call)
Hang up
To cancel Transfer:
Press the Back to Held softkey
HOLD:
Press the Hold key
MUTE: for handset, headset or speaker
Press the Mute key while on a call
REDIAL:
Press the Redial softkey to dial the last number called (displayed on Home Screen)
Or Press Redial
PICKUP: to pick up a ringing call at another phone
Lift the handset
Dial **6
Dial extension number of the ringing phone
PAGE: Press the Page
Wait for tone; make announcement
Headset:
Press the Headset
Mitel 6900 IP PHONES
Make an internal call:
Dial the extension
Transfer a call off-site:
Press the Transfer
Dial 9 + 1 + area code + phone number
(Announce the call)
Hang-up
Retrieve Held Call:
Press the flashing Line
key to pull up the outgoing call log or press twice to auto dial the last number called
key or Dial the Page Access
key to turn Headset function On/Off
number
softkey
 optional
Retrieve held call at another phone:
key Dial
Dial the
number
To end a call:
Press the End Call softkey,
Goodbye key or hang up
Transfer call to a mailbox:
Press the Voicemail
Dial the mailbox number
Hang-up quickly
**1
extension where call is held
key