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10. Push on the exit cover firmly to close it. Both latches will click into place.
11. Close the cover and printhead assembly.
12. Turn on the printer and press Feed/Cut several times to feed at least three
labels/tags to properly position the supply and the ribbon. Resend your format,
batch, and check digit packets.
T r o u b l e s h o o t i n g
This section provides solutions to minor printing problems.
Problem
Error message appears
during startup
Does not print.
Does not feed.
Partially printed data.
Printing shadows or
smears.
Light Printing.
Heavy Printing.
Voids in printing.
Serial bar codes do not
scan.
Backing paper is wrapped
around platen or peel
roller.
14
Action
Turn OFF the printer, wait fifteen seconds and
then turn ON the printer. Call Service if the error
message reappears.
Check supply.
Check ribbon.
Send a corrected format and batch packet.
Set wide/narrow knobs correctly.
Clean the printhead.
Send a corrected format packet.
Clean the printhead.
Change supply.
Check ribbon.
Change supply.
Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply. Adjust the print contrast.
Check wide/narrow knobs.
Check ribbon.
Clean the printhead.
Change supply type.
Check ribbon.
Leave printhead unlatched when not in use.
Use a print speed of 2.5 IPS.
Adjust the print contrast.
Carefully remove the backing paper. Make sure
the backing paper tears at the saw-toothed tear
edge when using backfeed and peel mode.
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