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11. Help
Problem
The copied image is
distorted.
The printing quality is poor.
Original
ABC
Copy
Documents or recording
paper frequently misfeed.
11.3.7 Answering machine
Problem
I cannot listen to messages
from a remote location.
The other party complains
that they cannot leave a voice
message.
I cannot operate the
answering machine with the
cordless handset.
The message indicator
flashes slowly.
Caller ID information does not
display during message
playback.
11.3.8 SMS
Problem
I cannot send or receive SMS
messages.
The SMS message centre
number is logged in the caller
list and the message is not
received.
68
Cause & Solution
L Adjust the width of the document guides to fit the actual size of the
document.
Please do not reuse the ink film!
Please use genuine Panasonic replacement film. Refer to page 7 for further
details.
L The thermal head is dirty. Clean it (page 73).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20%, such as letterhead or resume paper.
L Clean the document feeder rollers, recording paper feeder and rubber flap
(page 72).
Cause & Solution
L Activate the remote operation feature by setting the remote operation ID
beforehand (page 43, feature #11 on page 46). Press the remote operation
ID correctly and firmly.
L The unit is not in TAM/FAX mode. Change to TAM/FAX mode (page 44).
L The recording time is set to "GREETING ONLY". Select "1 MINUTE" or "3
MINUTES" (page 43, feature #10 on page 46).
L The memory is full. Erase unnecessary messages (page 41, 42).
L Make sure there is no other answering machine connected on the same
line.
L Someone is operating the answering machine.
L You are too far from the base unit. Move closer to the base unit.
L This is normal. New messages have been recorded. Listen to the new
messages (page 41, 42) or turn the message alert OFF (page 52).
L The caller information will not be displayed if a message is recorded by
using {MEMO} (page 41).
Cause & Solution
L You have not subscribed to the appropriate service. Consult your service
provider.
L The SMS message centre number(s) are not stored or are incorrect. Store
the correct numbers (page 25).
L Message transmission was interrupted. Wait until the message has been
sent before using other telephone functions.
L Someone tried to send you a message while SMS is turned OFF.
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