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11. Help
Problem
During programming, I
cannot enter the code or ID
number.
The ink film runs out quickly.
The base unit beeps.
The speakerphone is not
working.
I cannot page a cordless
handset or base unit.
The unit does not display the
caller's name and/or
telephone number.
The display exits the Caller ID
List while viewing caller
information.
11.3.3 Cordless handset
Problem
The cordless handset does
not work.
The cordless handset display
is blank.
The cordless handset will not
turn ON.
64
Cause & Solution
L All or part of the number is the same as another code or ID. Change the
number:
– remote operation ID (code): page 43, or feature #11 on page 46.
– fax activation code: feature #41 on page 48.
– auto disconnection code: feature #49 on page 49.
L Even if there are only a few sentences, every page that comes out of the
machine is considered a full page.
L Turn OFF the following features:
– sending report: feature #04 on page 45.
– journal report: feature #22 on page 46.
– Caller ID list: feature #26 on page 47.
L The memory reception alert of feature #44 is ON (page 48), and the unit has
a document in memory. Press {STOP} to stop the beeps, then see the
displayed message instructions to solve the problem.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party, adjust the volume.
L The cordless handset is too far from the base unit.
L You need to subscribe to a Caller ID service.
L Other telephone equipment may be interfering with your phone. Disconnect
it and try again.
L Other electrical appliances connected to the same outlet may be interfering
with the Caller ID information.
L Telephone line noise may be affecting the Caller ID information.
L The caller requested not to send his/her information (page 23).
L Depending on the service of the local telephone company, caller information
may not be displayed on the cordless handset in TEL/FAX mode. In this
case, change the TEL/FAX ring setting to 1 (feature #78 on page 50).
L If a call is being transferred to you, the caller information will not be
displayed.
L Do not pause for over 1 minute on the cordless handset or 3 minutes on the
base unit while viewing.
Cause & Solution
L Make sure that the battery is installed correctly (page 13) and fully charge
it (page 15).
L Clean the charge contacts and charge again (page 15).
L Turn the cordless handset power OFF, then ON (page 15).
L Check that the power cord is connected properly.
L The cordless handset has not been registered to the base unit. Register the
cordless handset (page 55).
L The cordless handset is not turned ON. Turn the power ON (page 15).
L Make sure that the batteries are installed correctly (page 13).
L Fully charge the batteries (page 15).
L Clean the charge contacts and charge again (page 15).
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