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Error messages
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error messages are shown below.
You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message
Cause
The machine has a mechanical
Clean Unable
problem.
XX
—OR—
A foreign objects such as a clip or
ripped paper is in the machine.
Poor telephone line quality caused
Comm.Error
a communication error.
The scanner cover is not closed
Cover is Open
completely.
The ink cartridge cover is not
completely closed.
Data Remaining Print data is left in the machine's
memory.
Print data is left in the machine's
memory. The USB cable was
unplugged while the computer was
sending the data to the machine.
The other person or other person's
Disconnected
fax machine stopped the call.
The document was not inserted or
Document Jam
fed properly, or the document
scanned from the ADF was too
long.
High Temperature The print head is too warm.
Hub is Unusable. A Hub or USB Flash memory drive
with Hub has been connected to
the USB direct interface.
88
Action
Open the scanner cover and remove any foreign
objects inside the machine. If the error message
continues, see Transferring your faxes or Fax
Journal report on page 91 before disconnecting
the machine so you will not lose any important
messages. Then, disconnect the machine from
the power for several minutes and then
reconnect it.
Try sending the fax again or try connecting the
machine to another telephone line. If the problem
continues, call the telephone company and ask
them to check your telephone line.
Lift the scanner cover and then close it again.
Firmly close the ink cartridge cover until it clicks.
Re-start printing from your computer.
Press Stop/Exit. The machine will cancel the job
and clear it from the memory. Try to print again.
Try to send or receive again.
See Using the ADF (MFC-265C only) on page 6.
See Document jam (MFC-265C
only) on page 92.
Allow the machine to cool down.
A Hub or USB Flash memory drive with Hub are
not supported. Unplug the device from the USB
direct interface.
B
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