Avaya B189 Installing And Maintaining
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Avaya B189 Installing And Maintaining

Ip conference phone
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Installing and Maintaining Avaya B189 IP

Conference Phone

Release 6.6
Issue 1
September 2015

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Summary of Contents for Avaya B189

  • Page 1: Conference Phone

    Installing and Maintaining Avaya B189 IP Conference Phone Release 6.6 Issue 1 September 2015...
  • Page 2 Avaya customers and other parties through the Avaya written consent of Avaya can be a criminal, as well as a civil offense Support website: http://support.avaya.com or such successor site as under the applicable law.
  • Page 3 Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by...
  • Page 4 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Trademarks All non-Avaya trademarks are the property of their respective owners. ® Linux is the registered trademark of Linus Torvalds in the U.S. and...

  • Page 5: Table Of Contents

    PA system ................. 20 Connectors and controls of a PA interface box .............. 20 Connecting a PA interface box to a conference phone Chapter 4: Maintaining Avaya B189 Conference IP Phones.......... 22 .................. 22 About software distribution packages ....................  23 Downloading software packages ....................
  • Page 6 ............ 50 Proposed solution for DHCP configured deskphones ............ 51 Proposed solution for script-configured deskphones ............ 51 Proposed solution for LLDP-configured deskphones ...................... 51 Secure Shell Support Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 7: Chapter 1: About This Guide

    Chapter 1: About this guide Intended audience This guide is for personnel who install the Avaya B189 Conference IP Phones, Local Area Network (LAN), and the related server system. Documentation Document Title Use this document to: Audience number Using 16-604295...

  • Page 8: Chapter 2: Overview

    Chapter 2: Overview Overview Avaya B189 IP Conference Phone is a multiline H.323 conference phone that you can use to make calls and hold conferences with HD quality voice. The features of the conference phone include a 5-inch touch screen, mute, and volume control buttons, one On-hook/Off-hook button, and a Phone button.
  • Page 9 Connection layout Figure 1: Connection layout on Avaya B189 IP Conference Phone Callout number Description Left side expansion microphone port USB Connection Note: This connection is reserved for future use. RJ 45 Network connection socket Right side expansion microphone port Daisy chain connection socket Note: This connection is reserved for future use.
  • Page 10 Overview Figure 2: Connection layout on Avaya B189 IP Conference Phone Callout number Description SD card slot Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 11: Chapter 3: Installing The Deskphone

    Chapter 3: Installing the deskphone Avaya B189 Conference IP Phone The Avaya B189 Conference IP Phone product line uses Internet Protocol (IP) technology with Ethernet interfaces. Avaya B189 Conference IP Phone supports DHCP and HTTP/HTTPS over IPv4 including Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP). Both the protocols enhance deskphone administration and servicing.
  • Page 12 Verify that you have installed the following circuit packs on the switch: • TN2602 or TN2302IP Media Processor circuit pack. Avaya recommends that sites with a TN2302 IP Media Processor circuit pack must install a TN2602 circuit pack to benefit from increased capacity.

  • Page 13: Plugging In Avaya B189 Conference Ip Phone

    2. Connect the other end of the CAT5 cable to the wall connector as show in the following figure. Figure 3: Connecting Avaya B189 Conference IP Phone to a wall LAN connector The phone powers on. Plugging in and resetting the deskphone using the...

  • Page 14: Phone Initialization

    A process in the active Kernel/Root File System first checks whether a Signed Application or a Library Software Package is stored in Temporary Storage. If yes, the process installs the Application Installing and Maintaining Avaya B189 IP Conference Phone September 2015...
  • Page 15 When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.

  • Page 16: Understanding The Plug In And Reset Process

    Backup Package has been installed, control is transferred to the application installed in the Application File System. While the system loads the application Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...
  • Page 17 IP address obtained from the HTTP server and ipadd is the IP address. 9. When connected, the phone looks for an upgrade script file. 10. The HTTP server sends and identifies an upgrade script. September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...
  • Page 18 14. The phone contacts the Avaya Communication Manager and displays a login screen that displays the following: Extension, Password text boxes, and a Login button.

  • Page 19: Understanding Unnamed Registration

    PA system You can connect the Avaya B189 Conference IP Phone to a built-in Public Address (PA) system that is installed in places such as boardrooms, lecture halls, and auditoriums. The conference phone comes with a PA interface box that you can connect with an existing PA system. The conference phone also provides settings to match various types of equipments.

  • Page 20: Connectors And Controls Of A Pa Interface Box

    2. Connect the external amplifier to the RCA connectors marked with a speaker. 3. Connect the microphone mixer to the RCA connectors marked with a microphone. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...
  • Page 21 Connecting a PA interface box to a conference phone Example September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 22: Chapter 4: Maintaining Avaya B189 Conference Ip Phones

    • All the display text language files. For example, mlf_SB189_v78_korean.txt • A file named av_prca_pem_2033.txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format. You can downloaded this file to the phones based on the value of the TRUSTCERTS parameter.

  • Page 23: Downloading Software Packages

    You might want to open the default file and administer the options to add useful functionality to your Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file and is named as 46xxsetting.txt. The Avaya IP phones can operate without this file.

  • Page 24: Contents Of The Settings File

    You can download a template for this file from the Avaya Support website. For details about specific parameter values, see Chapter 7 in the Administering Avaya B189 IP Conference Phone. Specify settings that are different from default values, although you can also specify default values.

  • Page 25: Downloading Text Language Files

    GROUP assignments are in place, edit the configuration file to allow each phone of the appropriate group to download its proper settings. Related Links Maintaining Avaya B189 Conference IP Phones on page 22 September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 5: Using Local Administrative Menu Procedures

    The phone displays the Settings screen and the options that are available. 2. Tap Administration Menu. The deskphone displays the Administration Login screen. 3. In the Password text box, enter the password. 4. Tap Log In. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 27: Entering And Validating Ipv4 Addresses

    29 and Changing IP address information on page 29. CLEAR Clear all values to factory defaults Clearing the deskphone settings on page 31. Table continues… September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 28: Setting The Operational Mode To 802.1X

    A green tick mark is set next to the option that you have selected. 3. To change the setting, tap the option again. 4. Tap Save to store the new setting and redisplay the Administrative Menu screen. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 29: Using The Preinstallation Checklist

    Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Use the following procedure to invoke manual address information programming.
  • Page 30 4. Tap Save to store the new setting and redisplay the Administration Menu screen or Cancel to return to theAdministration Menu screen without saving the value entered. Once the new values are stored, the phone resets automatically. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 31: Enabling And Disabling The Debug Mode

    LOGOFF option is not sufficient. For example, a new user is assigned the same extension, but requires different permissions than the previous user. September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 32: Managing The Pa System

    Enabling the auxiliary port for the PA system About this task Use the following procedure to enable the auxiliary port for the PA system. Procedure 1. Go to the Administrative Menu screen. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 33: Turning On The Internal Speaker And Microphones

    3. Tap Save to store the new setting. The deskphone displays the Administration Menu screen. Changing Ethernet interface control About this task Use the following procedure to set or change the interface control value. September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 34: Logging Off From The Phone

    2. Press or tap Log Out to log off from the phone. Press or tap Cancel to return to the Administration Menu procedures screen without logging off the phone. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 35: Resetting System Values

    To remove this type of data, see Clearing the deskphone settings page 31. Restarting the phone About this task Use the following procedure to restart the phone. September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 36: Changing Sson Settings

    2. To change the setting, use the Key pad on the screen to enter a valid SSON value between 128 and 255. 3. Tap Save to store the new setting and redisplay the Administration Procedures screen. Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 37: Performing A Self-Test

    About this task Note: Avaya B189 Conference IP Phone stores two software code images in reprogrammable non- volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test.

  • Page 38: Chapter 6: Troubleshooting

    HTTP/HTTPS server. For more information, see Using the VIEW craft procedure for troubleshooting on page 39. Check the Avaya Support site at www.support.avaya.com to verify whether the correct files are being used. • Use the ADDR option to verify IP addresses. For more information, see...

  • Page 39: Failure To Hear Dtmf Tones

    Troubleshooting on page 38 Correcting a power interruption If power to a B189 Conference phone is interrupted while the phone is saving the application file, the HTTP/HTTPS application can stop responding. If this occurs, restart the phone. Related Links Troubleshooting...
  • Page 40 Table 2: Quality of Service Parameters Parameter System value Format L2 Audio L2QAUD,layer 2 audio priority value. L2 Signaling L2QSIG,layer 2 signaling priority value. Table continues… Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 41: Installation Error And Status Messages

    38 Installation error and status messages Avaya B189 Conference IP Phones display messages in the currently selected language or in the language specified by the LANGSYS parameter value, if the phone is logged off. If English is not the selected language, the phone displays messages in English only when the message are associated with local procedures, for example, MUTE VIEW.

  • Page 42: Installation Error/Status Messages

    The phone displays most of the messages for only about 30 seconds, and then the phone is reset. The most common exception is Extension in Use, display more than 30 seconds and which remains until you perform any further action on the phone. Table 4: Possible error and status messages during installation of B189 phones Message Cause/Resolution 802.1X Failure...
  • Page 43 RESOLUTION: Upgrade to the current version of Communication Manager (3.0 or greater) software. Invalid file CAUSE: The phone does not have sufficient room to store the downloaded file. Table continues… September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...
  • Page 44 RESOLUTION: Contact Avaya to upgrade your license. Limit Error CAUSE: The call server has reached its limit of IP stations. RESOLUTION: Un-register phones that are not in use, or contact Avaya to upgrade your license. NAPT Error CAUSE: A device between the phone and the call server is invoking Network address Port Translation (NAPT), which the B189 phone do not support.

  • Page 45: Operational Errors And Status Messages

    The following table identifies some of the possible operational problems that might be encountered after successful Avaya B189 Conference IP phone installation. The user guide for a specific phone model also contains troubleshooting for users having problems with specific IP phone applications.
  • Page 46 Follow POE guidelines to troubleshoot POE related problems. AND power to the phone Loss of path to the Avaya call server, expiry of DHCP is normal and the phone lease, or unavailable DHCP server when telephone might have gone through attempts to renegotiate DHCP lease.
  • Page 47 B189Hupgrade.txt file from the Avaya support web site at http://www.avaya.com/support, and do not edit or rename the file. Customize or change only the 46xxsettings file as required. Table continues… September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...
  • Page 48 Finally, verify that the HTTP and HTTPS server on which the backup file is located is operational and accessible from the second phone. Related Links Troubleshooting on page 38 Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

  • Page 49: Lldp Troubleshooting

    LLDP. You can provide HTTP and the HTTPS Server and call server IP addresses with LLDP in the network using proprietary Transport Layer Values (TLVs) to pass information to the phones. September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...

  • Page 50: Lldp Setup And Troubleshooting Steps

    If system value STATIC is set to 0 which is the default setting, the DHCP or the 46xxsettings file might overwrite the static addresses. Note: See Administering Avaya B189 Conference IP Deskphone, 16–604294, for details on how to set “STATIC” to use manually programmed IP addresses. Related Links...

  • Page 51: Proposed Solution For Script-Configured Deskphones

    Set the switch LLDP repeat timer to less than 30 seconds. Secure Shell Support The phone supports the Secure Shell (SSH) v2 protocol. The SSH protocol is a tool that the Avaya services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance.
  • Page 52 Troubleshooting You can configure the idle or inactivity time that will disable SSH with the SSH_IDLE_TIMEOUT parameter. Related Links Troubleshooting on page 38 Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...
  • Page 53 Language Files for text entry, Downloading ......layout troubleshooting ..............connections ..............DTMF tones ..............39 legal notices ................power interruption ............39 LLDP troubleshooting ............Troubleshooting September 2015 Installing and Maintaining Avaya B189 IP Conference Phone Comments on this document? infodev@avaya.com...
  • Page 54 Index Troubleshooting (continued) Error Conditions ............38 troubleshooting LLDP ............turn on the internal microphone and speakers ....Unnamed Registration ............Installing and Maintaining Avaya B189 IP Conference Phone September 2015 Comments on this document? infodev@avaya.com...

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