Avaya B189 Installing And Maintaining
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Conference Phone
  5. B189
  6. Installing and maintaining

Avaya B189 Installing And Maintaining

Conference ip phone
Hide thumbs Also See for B189:
Table of Contents

Advertisement

Quick Links

See also: Instructions for Using , Using Manual
Installing and maintaining Avaya B189
Conference IP Phone
Release 1.0
16-604293
Issue 1
January 2014

Advertisement

Table of Contents
loading

Related Manuals for Avaya B189

Summary of Contents for Avaya B189

  • Page 1 Installing and maintaining Avaya B189 Conference IP Phone Release 1.0 16-604293 Issue 1 January 2014...
  • Page 2 Canada, the warranty is provided to you by said Avaya Channel Partner and not by Avaya. written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Licenses...
  • Page 3 Documentation, Hosted Service(s) and Product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
  • Page 4 Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Avaya B189 Conference IP Phone......................11 Updating phone software for installation....................11 Creating the pre-installation checklist....................... 11 Plugging in Avaya B189 Conference IP Phone..................13 Plugging in and resetting the deskphone using the Dynamic Addressing Process........14 Phone initialization............................ 15 Understanding the plug in and reset process...................
  • Page 6 LLDP setup and troubleshooting steps..................... 51 Proposed solution for DHCP configured deskphones..............52 Proposed solution for script-configured deskphones............... 52 Proposed solution for LLDP-configured deskphones............... 53 Secure Shell Support..........................53 Index............................. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 7: Chapter 1: About This Guide

    Chapter 1: About this guide Intended audience This guide is for personnel who install the Avaya B189 Conference IP Phones, Local Area Network (LAN), and the related server system. Documentation Document Title Use this document to: Audience number Using 16-604295...
  • Page 8 About this guide Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 9: Chapter 2: Overview

    Chapter 2: Overview Overview Avaya B189 Conference IP Phone is a multiline H.323 IP deskphone that you can use to make calls and hold conferences with HD quality voice. The features of the deskphone include a 5-inch touch screen, mute, and volume control buttons, one On-hook/Off-hook button, and a Phone button.
  • Page 10 Overview Figure 1: Connection layout on Avaya B189 Conference IP Phone Callout number Description Left side expansion microphone port USB Connection Note: This connection is reserved for future use. RJ 45 Network connection socket Right side expansion microphone port Daisy chain connection socket Note: This connection is reserved for future use.

  • Page 11: Chapter 3: Installing The Deskphone

    Chapter 3: Installing the deskphone Avaya B189 Conference IP Phone The Avaya B189 Conference IP Phone product line uses Internet Protocol (IP) technology with Ethernet interfaces. Avaya B189 Conference IP Phone supports DHCP and HTTP/HTTPS over IPv4/UDP including Internet Control Message Protocol (ICMP) and Internet Group Management Protocol (IGMP).
  • Page 12 Avaya Support website correctly on the HTTP/HTTPS server. If applicable, administer the DNS server as described in Administering Avaya B189 Conference IP Phone, 16–604294. Note: All server applications mentioned in items 5 -9 can co-reside on the same hardware, subject to the specific restrictions of each individual application.

  • Page 13: Plugging In Avaya B189 Conference Ip Phone

    1. Plug one end of the CAT5 cable into the corresponding jack in the phone. 2. Connect the other end of the CAT5 cable to the wall connector as show in the following figure. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 14: Plugging In And Resetting The Deskphone Using The Dynamic Addressing Process

    Installing the deskphone Figure 2: Connecting Avaya B189 Conference IP Phone to a wall LAN connector The phone powers on. Plugging in and resetting the deskphone using the Dynamic Addressing Process Note: Before you start this process you must have an extension number for the IP deskphone and the Communication Manager security code (password) for that extension, unless you intend to use the deskphone with unnamed registration.

  • Page 15: Phone Initialization

    Temporary Storage, the process checks the integrity of the application files. If the files are corrupted, the process installs files from the Backup Package and replaces the corrupted application files in the Application File System. Each time an Application Software Package or Installing and maintaining Avaya B189 Conference IP Phone January 2014...
  • Page 16 When either type of Signed Software Package is downloaded, the Signing Authority Certificate is extracted from the package and is validated using a copy of the Avaya Product Root Certificate Authority Certificate that is contained in the existing application software files. If the Signing Authority Certificate is invalid, the package is deleted.

  • Page 17: Understanding The Plug In And Reset Process

    Application File System. While the system loads the application files into volatile memory and transfers control is transferred to the application files, the bottom text line shows the value of the APPINUSE parameter. Installing and maintaining Avaya B189 Conference IP Phone January 2014...
  • Page 18 IP address obtained from the HTTP server and ipadd is the IP address. 9. When connected, the phone looks for an upgrade script file. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...
  • Page 19 14. The phone contacts the Avaya Media Server and displays a login screen that displays the following: text boxes, and a Login button.

  • Page 20: Understanding Unnamed Registration

    Extension entry screen within 60 seconds. To disable and prevent unnamed registration, enter an ID or password. The system ignores unnamed registration after any dialpad entry. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 21: Chapter 4: Maintaining Avaya B189 Conference Ip Phones

    • One upgrade file such as B189Hupgrade.txt • All the display text language files. For example, mlf_SB189_v78_korean.txt • A file named av_prca_pem_2033.txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format. You can downloaded this file to the phones based on the value of the TRUSTCERTS parameter.

  • Page 22: Downloading Software Packages

    You might want to open the default file and administer the options to add useful functionality to your Avaya IP phones. Ensure that the file resides in the same directory as the upgrade file, and name the file as 46xxsettings.scr or 46xxsetting.txt. The Avaya IP phones can operate without this file.

  • Page 23: Contents Of The Settings File

    HTTP. This process happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the phone does not go back to the upgrade script file.

  • Page 24: Downloading Text Language Files

    Maintaining Avaya B189 Conference IP Phones For details about specific parameter values, see Chapter 7 in the Administering Avaya B189 Conference IP Phone. Specify settings that are different from default values, although you can also specify default values. Downloading text language files...

  • Page 25: Chapter 5: Using Local Administrative Menu Procedures

    LAN administrator. Do not use these option-setting procedures if you are using DHCP. DHCP is the Dynamic Addressing Process, as indicated in Powering-up and resetting the phone (Dynamic Addressing Process) page 14. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 26: Entering The Administration Menu

    • Enter a digit that makes the value of the last three fields of an IPv4 address exceed 255. • Enter a digit that makes the value of any field of a subnet mask exceed 255. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 27: Local Administrative Menu

    36. Number TEST Initiate a self-test Performing a self-test on page 37. VIEW View current parameter values Using The VIEW craft procedure for and file names troubleshooting on page 40. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 28: Setting The Operational Mode To 802.1X

    11. You can skip item 4., as it refers to the DHCP server. In addition, you must have the values for the following parameters. To prevent data entry errors Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 29: Changing Ip Address Information

    Caution: Static addressing is necessary when a DHCP server is unavailable. But static addressing has room for text entry errors. So Avaya recommends that you install a DHCP server and do not use static addressing. Use the following procedure to invoke manual address information programming.
  • Page 30 Auto, On, or Off. The indicated options are the text strings corresponding to the L2Q values defined as Auto if L2Q=0, On if L2Q=1, and Off if L2Q= 2 . Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 31: Enabling And Disabling The Debug Mode

    Status Log Mode Serial Port Log to file Phone Report Note: The Phone Report is always available. If the URI is not present, the report is stored on the phone Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 32: Clearing The Phone Settings

    Tap Cancel. If you do not want to clear all values and to terminate the procedure and retain the current values. The phone displays the following text: Clearing values... The phone is reset to the default factory settings. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 33: Changing The Group Identifier

    1. When you select INT from the Administration Procedures screen, the phone displays the following options: The options that are displayed are the text strings associated with the current PHY1STAT on the Ethernet line. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 34: Logging Off From The Phone

    2. Press or tap Log Out to log off from the phone. Press or tap Cancel to return to the Administration Menu procedures screen without logging off the phone. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 35: Resetting System Values

    • Do not affect user-specified data and settings like Contacts data or the deskphone login and password. To remove this type of data, see Clearing the deskphone settings on page 32. Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 36: Restarting The Phone

    IP phone. Use the following procedure to set the Site-Specific Option Number (SSON). Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 37: Performing A Self-Test

    About this task Note: Avaya B189 Conference IP Phone stores two software code images in reprogrammable non-volatile memory. The primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test.
  • Page 38 Using local Administrative Menu procedures Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 39: Chapter 6: Troubleshooting

    • Use the ADDR option to verify IP addresses. For more information, see Changing IP address information on page 29. 3. If the deskphone is not communicating with the system, DHCP, HTTP, or Avaya Media Server, make a note of the last message displayed. For more information, Installation error and status messages...

  • Page 40: Failure To Hear Dtmf Tones

    DTMF tones. Correcting a power interruption If power to a B189 Conference phone is interrupted while the phone is saving the application file, the HTTP/HTTPS application can stop responding. If this occurs, restart the phone.
  • Page 41 802.1Q tagging is off (2), this line is not displayed. Table 2: Quality of Service Parameters Parameter System value Format L2 Audio L2QAUD,layer 2 audio priority value. L2 Signaling L2QSIG,layer 2 signaling priority value. Installing and maintaining Avaya B189 Conference IP Phone January 2014...
  • Page 42 (backup application). 3. Scroll across the screen to the entry you want to view. 4. Press Back at any time to return to the Administration Procedures screen. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 43: Installation Error And Status Messages

    Installation error and status messages Installation error and status messages Avaya B189 Conference IP Phones display messages in the currently selected language or in the language specified by the LANGSYS parameter value, if the phone is logged off. If English is not the selected language, the phone displays messages in English only when the message are associated with local procedures, for example, MUTE VIEW.
  • Page 44 CAUSE: The call server detects an extension conflict with an existing set or Softphone. Extension in RESOLUTION: By pressing Continue, you can force the current use: <NNNN> phone to register and thereby disconnect the other user. When Login Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...
  • Page 45 Avaya to upgrade your license. NAPT Error CAUSE: A device between the phone and the call server is invoking Network address Port Translation (NAPT), which the B189 phone do not support. RESOLUTION: Contact the System Administrator to remove or re- administer the device.
  • Page 46 Call Server addresses, or by LLDP. For more information, see LLDP Troubleshooting on page 50. Wrong Set Type CAUSE: The call server does not recognize the set type. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 47: Operational Errors And Status Messages

    Operational errors and status messages The following table identifies some of the possible operational problems that might be encountered after successful Avaya B189 Conference IP phone installation. The user guide for a specific phone model also contains troubleshooting for users having problems with specific IP phone applications.
  • Page 48 CAUSE: HFA only works if the phone is idle. but the phone did not automatically answer The phone ignores a second call if a call, a call. including the ringing tone is in progress. Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...
  • Page 49 CAUSE: The 46xxsettings script file is not is not available. pointed to accurately, or is not properly administered to allow the application. RESOLUTION: Verify that the 46xxsettings script file is properly specified for your system, Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 50: Lldp Troubleshooting

    Call Server and will display the Waiting for LLDP message several times before rebooting. For example, if the MCIPADD value was specified in the 46xxssetting file and the network file Installing and maintaining Avaya B189 Conference IP Phone January 2014...

  • Page 51: Proposed Solution

    If system value STATIC is set to 0 which is the default setting, the DHCP or the 46xxsettings file might overwrite the static addresses. Note: See Administering Avaya B189 Conference IP Deskphone, 16–604294, for details on how to set “STATIC” to use manually programmed IP addresses. Installing and maintaining Avaya B189 Conference IP Phone...

  • Page 52: Proposed Solution For Dhcp Configured Deskphones

    Note: Do not embed spaces in DHCP Option 242 strings. For more information, see DHCP Server Administration in Chapter 5 of the Administering Avaya B189 Conference IP Deskphone, 16–604294. Proposed solution for script-configured deskphones Procedure 1.

  • Page 53: Proposed Solution For Lldp-Configured Deskphones

    604294. Secure Shell Support Secure Shell (SSH) protocol is a tool that the Avaya Services organization can use to remotely connect to IP deskphones to monitor, diagnose, or debug deskphone performance. Release 1.0 supports only the SSHv2 version. Because of the sensitive nature of remote access, you can disable permission with the SSH_ALLOWED parameter.
  • Page 54 Troubleshooting Installing and maintaining Avaya B189 Conference IP Phone January 2014 Comments? infodev@avaya.com...

  • Page 55: Index

    SSON Procedure ............IP Deskphone ............. Static Addressing ............Requirements ............Pre-Installation Checklist ........status messages ........... support ................. contact ..............Language Files for text entry, Downloading ....System Values, Reset ..........Installing and maintaining Avaya B189 Conference IP Phone January 2014...
  • Page 56 Error Conditions ........... troubleshooting LLDP ..........troubleshooting ............DTMF tones ............power interruption ..........Unnamed Registration ..........Troubleshooting ............Installing and maintaining Avaya B189 Conference IP Phone January 2014...

Table of Contents