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server is enabled on the NIC used with the camera instead of using LLA mode, which
prevents errors associated with multiple NIC ports.
Verify that your NIC is running the latest driver available from the manufacturer.
•
Device IP Error
The GigE server tray icon shows a warning with IP errors. Review the following topics on network
IP problems to identify and correct the condition.
Please refer to the Teledyne DALSA Network Imaging Package manual for information on the
Teledyne DALSA Network Configuration tool and network optimization foe GigE Vision cameras and
devices.
Multiple Camera Issues
•
When using multiple cameras with a computer with multiple NIC ports, confirm each Linea
GigE has been assigned an IP address by checking the GigE server.
To reduce network traffic in configured problem free systems, use the Network Configuration
•
tool to stop camera discovery broadcasts. Refer to the Teledyne DALSA Network Imaging
manual.
When using multiple cameras connected to an VLAN Ethernet switch, confirm that all
•
cameras are on the same subnet setup on that switch. See the Teledyne DALSA Network
Imaging package manual for more information. .
•
If a Linea GigE camera installed with other GigE Vision cameras can not connect properly
with the NIC or has acquisition timeout errors, there may be a conflict with the third party
camera's filter driver. In some cases third party filter drivers modify the NIC properties such
that the Teledyne DALSA Sapera Network Imaging Driver does not install. Verify such a case
by uninstalling the third party driver and installing the Linea GigE package again.
•
Verify that your NIC is running the latest driver available from the manufacturer.
Device Available but with Operational Issues
A properly installed Linea GigE with no network issues may still not perform optimally. Operational
issues concerning cabling, Ethernet switches, multiple cameras, and camera exposure are
discussed in the following sections:
Always Important
Why should Linea GigE firmware be updated? See "Firmware Updates" on page 126.
•
"Power Failure During a Firmware Update–Now What?" on page 127.
•
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"Cabling and Communication Issues" on page 127.
See "Preventing Operational Faults due to ESD" on page 17 to avoid random packet loss,
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random camera resets, and random loss of Ethernet connections.
No Timeout messages
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I can use CamExpert to grab (with no error message) but there is no image (display window
stays black). See "Acquisition Error without Timeout Messages" on page 128.
•
I can use CamExpert to grab (with no error message) but the frame rate is lower than
expected. See "Camera acquisition is good but frame rate is lower than expected" on page
128.
There is no image and the line rate is lower than expected.
•
See "Camera is functional but frame rate is lower than expected" on page 128.
Linea GigE Series Camera
Troubleshooting • 125
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