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Appendix B
Troubleshooting and error messages
Resolving problems
Table 56
Table 56 Optivity Switch Manager problems and solutions
Problem
Optivity Switch Manager does not
display all network devices in the
topology map.
Some devices have timed out.
Error messages
Table 57
describes common Optivity Switch Manager problems and solutions.
describes Optivity Switch Manager messages and their meanings.
Solution
•
Use the
command to verify that the
ping
network device is connected.
•
Choose Edit > Preferences, and verify that the
Automatically Relayout after discovery check box
is selected in the Map section.
•
Increase the maximum hop count in the
Preferences dialog box.
View the error log to determine if the timeout is due
to the following, and take the recommended action:
•
Invalid read-community string–add the correct
community in the Edit Communities dialog box.
•
Slow network–Increase the retry count in the
SNMP section of the Edit Preferences dialog box.
•
NMS socket overflow–Set the Max Outstanding
Requests in the SNMP preferences section of the
Edit Preferences dialog box.
Using Optivity Switch Manager, Release 1.1.0.0
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